Customer Support Representative
4 days ago
At Source One Payment Solutions, we're seeking a skilled Customer Support Representative to join our Operations Department. As a key member of our team, you'll provide exceptional service to our growing merchant base, ensuring their needs are met with ease and professionalism.
Job OverviewWe offer a competitive salary range of $12.00 to $17.00 per hour, depending on experience, to support your career growth in the banking and credit card processing industry. Our company is based in Commerce, CA, but we serve merchants throughout the U.S.
Key Responsibilities- Provide outstanding customer service via phone, email, or chat, resolving issues efficiently and effectively.
- Support sales agents and partners, delivering top-notch service and sales support.
- Respond promptly to incoming requests, meeting quality expectations and maintaining a professional tone.
- Answer merchant questions, resolve billing and account management issues, and troubleshoot technical problems.
- Ensure timely handling of incoming requests, collaborating with other departments and teams.
- Customer service experience required; prior call center, financial industry, or ecommerce background preferred.
- Confirmed commitment to quality and customer service; strong verbal and written communication skills.
- Punctual attendance; bi-lingual (Spanish) a plus but not required.
- Computer skills, including Microsoft Office and Outlook; CRM or database experience preferred.
- High school diploma or equivalent required; knowledge of customer service core principles and practices.
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