Customer Service Representative
3 weeks ago
At Source One Payment Solutions, we offer a comprehensive range of merchant services, including credit card processing terminals, POS systems, and Virtual Gateways. As a key member of our Operations Department, you will be responsible for providing exceptional support to our growing merchant base.
As a Merchant Support Specialist, you will play a critical role in ensuring the success of our merchants by providing timely and effective assistance with their merchant services accounts. Your primary responsibilities will include:
- Providing Exceptional Client Service: Respond to incoming customer requests via phone, email, or chat, resolving issues related to billing, account management, and troubleshooting.
- Sales Support and Collaboration: Work closely with agents and partners to provide extraordinary service and sales support, driving business growth and customer satisfaction.
- Technical Troubleshooting and Resolution: Identify and resolve technical issues related to equipment installation, account setup, and other merchant-related concerns.
Required Skills and Qualifications:
- Customer service experience required; prior experience in call center, financial industry, or ecommerce environments preferred.
- Punctual, regular, and consistent attendance.
- Bi-lingual (Spanish) is a plus but not required.
- Computer skills, including Microsoft Office and Outlook.
Benefits and Compensation:
We offer a competitive salary of $12.00 to $17.00 per hour, depending on experience and qualifications. In addition, our Full-time position offers a comprehensive benefits package, including opportunities for career growth and professional development.
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