Nurse Manager of Operations

5 days ago

Durham, North Carolina, United States Duke Health Full time
About the Role

We are seeking a highly skilled and experienced Nurse Manager of Operations to join our team at Duke Children's Health Center. As a key member of our leadership team, you will be responsible for managing and coordinating patient care and personnel needs, as well as planning, developing, and implementing ambulatory healthcare services, programs, and activities.

Key Responsibilities
  • Manage and coordinate patient care and personnel needs.
  • Plan, develop, implement, and evaluate ambulatory healthcare services, programs, and activities.
  • Manage various personnel actions, including hiring, orientation, performance appraisals, promotions, and scheduling.
  • Collaborate in the development, implementation, and expansion of learning opportunities and skill development.
  • Analyze, develop, and maintain an effective and efficient nursing care delivery system that reflects patient and family needs across the continuum.
  • Communicate and collaborate with multiple disciplines and departments with a focus on access and strategic growth.
  • Promote education for patients, patient families, and the community; participate in direct patient care activities as a targeted strategy for role modeling or information gathering.
  • Collaborate with nursing colleagues within Duke Children's to promote optimal utilization of nursing resources among the various clinics.
  • Identify clinical operational needs; manage equipment and supplies and monitor equipment maintenance.
  • Assess the environment and make recommendations to ensure optimal patient comfort, safety, and compliance with various regulatory bodies.
  • Cultivate exemplary customer service throughout the organization; promote effective communication skills to include, but not limited to, problem-solving, assertiveness, and support for team members, feedback, active listening, and conflict resolution.
  • Develop and implement processes to enhance clinic operations and practices for ongoing quality improvement.
  • Develop, document, implement, and monitor written policies and procedures.
  • Perform other related duties.
Requirements
  • 3 years of nursing experience required.
  • Bachelor's degree in nursing required.
Preferred Qualifications
  • MSN preferred.
  • Prior management experience, specifically within an outpatient setting, highly preferred. This can include extensive charge nurse or team lead experience.
  • Clinical quality management and service management skills.
  • Orientation, accountability, planning, prioritization, and time management.
  • Problem-solving and innovation.
  • Knowledge of budget and financial concerns.
  • Active listening and effective communication.
  • Teambuilding, conflict resolution, and management.
  • Motivating and influencing team members in line with the DUHS Culture Commitments and DUH Mission/Vision.
  • Working knowledge of regulatory requirements, including North Carolina Nurse Practice Act.

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