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Area Operations Manager

2 months ago

Durham, North Carolina, United States Community Integrated Care Full time

Why Community Integrated Care is an exceptional workplace:

We are on the lookout for an Area Operations Manager. This is a remarkable opportunity for an ambitious individual to step into their first managerial role or for a seasoned professional to further their career within a prestigious charity. You will benefit from a tailored development plan, along with guidance and support to help you excel in this position.

Benefits & Unique Selling Points:

  • Competitive salary of up to £48,560 annually
  • Engage in work that you are passionate about, ensuring that your job feels fulfilling
  • Be part of a multi-award-winning charity that reinvests all profits back into the individuals we support, our workforce, and our local communities
  • Supportive senior leadership
  • 28 days of annual leave, including statutory bank holidays (pro-rata for part-time roles)
  • Pension scheme
  • No formal dress code - casual attire is welcomed
  • Flexible working hours and shift patterns
  • We cover the cost of your DBS/PVG
  • Access to shopping discounts
  • Continuous professional development and opportunities for advancement
  • Referral bonus program
  • Financial hardship assistance
  • Investment in your overall wellbeing

About Community Integrated Care:

Community Integrated Care stands as one of the UK’s largest health and social care charities. We are dedicated to enhancing the lives of individuals with diverse care needs. Our work is both exciting and rewarding, driven by pride and passion.

Since our inception, we have expanded to offer a variety of innovative and tailored care services to thousands across the nation. Our support is grounded in the principles of choice, dignity, and respect, encapsulated in our vision of 'Your Life, Your Choice' and our strategy 'Best Lives Possible.'

We uphold strong values and are proud to lead in pioneering new methods of delivering social care, distinguishing ourselves within the sector. Over the past two years, we have been recognized with over 100 national and regional awards.

Role Overview:

The successful candidate will serve as the registered manager for their designated area, providing leadership to a team of 12 Service Leaders responsible for 15 services. The Area Operations Manager will be instrumental in driving the region's growth initiatives and enhancing Community Integrated Care's reputation as a leading provider.

Reporting to the Head of Operations, you will oversee the operational and financial performance of multiple services, ensuring compliance with all regulatory and contractual obligations. As a member of the Leadership Team, you will play a vital role in shaping the organization's business planning process, with overall accountability for executing the business plan within your assigned services.

Required Knowledge and Experience:

  • Professional qualification in Health and Social Care (e.g., qualified Nurse, Social Worker, SVQ L4, or Care and Management L5)
  • Evidence of ongoing professional development
  • Medication Level 3 training
  • Thorough understanding of person-centered care
  • Full UK driving license
  • Experience with CI/CQC regulations and inspection processes
  • Background in complex care within a health/social care environment
  • Collaboration with multidisciplinary teams and involvement in complex case reviews
  • Experience managing individuals with intensive support needs
  • Previous experience across multiple sites in a health and social care context
  • Leadership experience in team management
  • Budget management experience
  • Knowledge of complex care conditions, including epilepsy and autism

Your Values:

It is essential that you resonate with our core values: We Include; We Deliver; We Aspire; We Respect; We Enable. These principles guide our commitment to delivering high-quality, consistent care and support. We seek individuals who embody:

  • Empathy, compassion, and sensitivity
  • A strong work ethic
  • Reliability and honesty
  • Determination and problem-solving skills
  • Resilience

If this role aligns with your aspirations and values, we encourage you to consider this opportunity.

A Place I Belong:

At Community Integrated Care, we strive to create a warm, welcoming, and inclusive environment where all employees feel a sense of belonging. We are committed to fostering a workplace that is equitable and values individual diversity, celebrating unique characteristics and allowing everyone to bring their authentic selves to work.

By embracing a variety of backgrounds, experiences, and perspectives, we aim to build a stronger, more vibrant workforce that reflects the individuals we support and the communities we serve. This approach enhances our decision-making, inspires fresh ideas, and solidifies our position as a preferred provider and employer.

We have a clear plan to achieve this vision, titled 'A Place I Belong,' which outlines our commitments and accountability measures. We wish you the best of luck in your application process.

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We take pride in being a Hive HR Employee Voice Certified organization, demonstrating our dedication to cultivating a culture where feedback is not only welcomed but actively sought to drive positive change at all levels.

In our recent Colleague Engagement Survey, over 3,300 employees shared their insights, resulting in an impressive Employee Net Promoter Score of +28, reflecting the positive sentiments of our workforce.