Nurse Manager

5 days ago

Durham, North Carolina, United States Duke Health Full time
About the Role

The Nurse Manager, Operations will be responsible for overseeing the day-to-day operations of the Behavioral Health Emergency Department at Duke Health. This includes managing patient care and personnel needs, planning and developing ambulatory health care services, and ensuring high-quality care delivery.

Key Responsibilities
  • Manage and coordinate patient care and personnel needs
  • Plan, develop, implement, and evaluate ambulatory health care services, programs, and activities
  • Oversee multi-specialty nursing services and ensure high-quality care delivery
  • Perform other related duties incidental to the role, including managing the resolution clinic
  • Handle various personnel actions such as hiring, orientation, performance appraisals, promotions, and scheduling
  • Collaborate on the development, implementation, and expansion of learning opportunities and skill development for all staff
  • Analyze, develop, and maintain an efficient nursing care delivery system to meet patient and family needs across the continuum
  • Promote education for patients, their families, and the community; participate in direct patient care activities to role model or gather information
  • Work with nursing colleagues to optimize resource utilization across departments
  • Identify clinical operational needs; manage equipment and supplies, and ensure proper maintenance
  • Assess the environment and make recommendations to ensure optimal patient comfort, safety, and regulatory compliance
  • Collaborate with the Clinical Operations Director, Behavioral Health Service Line Director, and Medical Directors on fiscal requirements; make budgetary recommendations, including staffing and patient care materials
  • Foster exemplary customer service and promote effective communication skills, including problem-solving, assertiveness, team support, feedback, active listening, and conflict resolution
  • Develop and implement processes for ongoing quality improvement in clinic operations
  • Document, implement, and monitor policies and procedures that reflect the behavioral health care site's mission and objectives
  • Collaborate with the Behavioral Health Inpatient Unit manager on staffing needs
  • Manage the clinic in the absence of the ED manager; be available on-call for emergencies involving the facility, staff, and patients
Requirements
  • Clinical Quality Management and Service Management skills
  • Strong orientation, accountability, planning, prioritization, and time management
  • Effective problem-solving and innovation
  • Financial acumen
  • Active listening and effective communication skills
  • Ability to identify and recruit top talent
  • Talent development and retention
  • Team building, conflict prevention, and management
  • Motivating and influencing staff; managing vision and purpose
  • Working knowledge of regulatory requirements, including the North Carolina Nurse Practice Act

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