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Customer Service Representative

2 months ago

Charleston, West Virginia, United States T-Mobile Full time

Job Summary

T-Mobile is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our customers.

Key Responsibilities

  • Provide timely and effective resolution of customer inquiries and concerns.
  • Build customer loyalty and value through effective account management and identifying opportunities for additional products and services.
  • Deliver exceptional customer service using company-provided resources and training tools.
  • Meet department productivity and quality standards.
  • Approach each customer interaction with a positive and respectful attitude.
  • Complete training requirements to learn new skills and processes.

Requirements

  • High School Diploma or equivalent required.
  • 6 months of customer service experience preferred.
  • Ability to work efficiently with multiple applications and computer screens simultaneously.

Benefits

  • Competitive hourly base pay of $20.00.
  • Annual stock grant and employee stock purchase plan.
  • Medical, dental, and vision insurance.
  • Flexible spending account.
  • 401(k) plan.
  • Paid time off and holidays.
  • Paid parental and family leave.
  • Family building benefits.
  • Childcare subsidy.
  • Tuition assistance.
  • College coaching.
  • Short- and long-term disability insurance.
  • Voluntary AD&D coverage.
  • Voluntary accident coverage.
  • Voluntary life insurance.
  • Voluntary disability insurance.
  • Voluntary long-term care insurance.

About T-Mobile

T-Mobile is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment that values and respects all employees. We do not discriminate based on age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other protected characteristic.