Client Experience Director

3 weeks ago


Ontario, United States Nine Stars Group USA Full time
Job Summary

We are seeking an experienced Client Experience Director to join our team at Nine Stars Group USA in Ontario, CA. As a key leader in our customer service department, you will be responsible for developing and implementing strategies to enhance the overall client experience.

Key Responsibilities:
  • Develop and execute plans to improve client satisfaction and loyalty, measuring progress through regular metrics and reporting.
  • Lead and manage a team of customer service representatives, fostering a culture of excellence and continuous improvement.
  • Collaborate with cross-functional teams to resolve client issues and improve overall client satisfaction.
  • Analyze client feedback and complaints, identifying areas for process improvements and implementing effective solutions.
  • Maintain accurate records of client interactions, including resolutions and follow-up actions.
Requirements:
  • Significant experience in customer service management, with a proven track record of success.
  • Excellent leadership and interpersonal skills, with the ability to motivate and develop high-performing teams.
  • Strong analytical and problem-solving skills, with the ability to identify and address root causes of client complaints.
  • Familiarity with industry-leading customer service software and technologies.
Compensation:

The estimated salary range for this position is $70,000 - $90,000 per year, depending on experience, plus benefits including 401K, dental, medical, and vision insurance.



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