Client Relationship Director

3 weeks ago


Ontario, United States City Wide Facility Solutions Full time
Job Description

The Facility Solutions Manager at City Wide Facility Solutions is a vital role that requires a highly skilled and experienced professional. You will be responsible for managing business operations in assigned client contracted service areas, providing field support, and developing long-term relationships with clients and contractors.

This is an exciting opportunity for someone with a strong background in sales and management, excellent customer service and communication skills, and a passion for delivering exceptional results.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications.

Key Responsibilities
  • Develop and implement a plan with the Director of Operations and Night Managers to resolve any client complaints or deficiencies in service, actively monitoring compliance.
  • Approve Night Managers and/or Service Representatives pay sheets, ensuring accuracy, and assist Accounting in collecting clients' past due invoices and payment invoices for Contractors.
  • Promote the sale of, procure, and monitor supplies for clients, ensuring adequate internal and external staffing needs to service clients.
Requirements
  • 3-5 years of sales and management experience in building maintenance, facility management, or equivalent experience.
  • Highly detail-oriented and excellent follow-through on commitments, with a positive and out-going personality.
  • Proficient in Microsoft Office and CRM database, with excellent verbal and written communication skills.


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