Dealer Service Representative

3 weeks ago


Richmond, Virginia, United States Richmond Auto Auction of Virginia Full time
Job Description

America's Auto Auction is seeking a highly motivated Dealer Service Admin to join our team. The ideal candidate will have experience in dealer relations, customer service, and revenue generation. As a Dealer Service Admin, you will be responsible for driving sales growth by building and maintaining relationships with our dealers and customers.

Key Responsibilities:

  • Develop and maintain relationships with dealers and customers to drive revenue growth
  • Identify and pursue new sales opportunities
  • Provide exceptional customer service to ensure customer satisfaction
  • Collaborate with other departments to ensure customer needs are met
  • Meet and exceed sales targets and goals
  • Provide efficient and courteous service to all customers at all times
  • Assist new dealers and sales reps with registration
  • Contact dealers to obtain missing paperwork or documents when needed
  • Ensure new dealer numbers are assigned, recorded in the logbook and communicated
  • Ensure new cards for dealers are obtained
  • Ensure that dealers and their reps are not in the KO book
  • Obtain bank and auction references
  • Maintain dealer folders with current information
  • Obtain approval for new dealers for float, check or cash
  • Create sale day drawing list. Prepare names for drawing
  • Send welcome letters to new dealers
  • Follow-up with dealers welcoming them and ensuring they are aware of upcoming sales and special events
  • Ensure adequate office supplies are maintained
  • Ensure all vehicles have correct announcements in AS400
  • Ensure bidder badge machine is in proper working condition
  • Ensure auto check is run every 30 minutes until all vehicles have been registered for sale
  • Ensure all new dealers are updated and able to bid during auction
  • Cash out dealers after the sale
  • Ensure reports are properly processed after sale
  • Assist customers with questions and/or concerns
  • Fax net check report to dealers as necessary
  • Assist with month end closing as necessary
  • Work well independently as well as a team player assisting with other clerical functions as needed, to include but not limited to telemarketing
  • Timely communication of issues that may be deemed as detrimental to the success of operations to Management
  • Perform other duties as necessary

Benefits:

  • Medical
  • Dental
  • Vision
  • FSA
  • 401K
  • Short Term Disability
  • Long Term Disability
  • Life Insurance
  • Accidental Death and Dismemberment
  • Accident Insurance
  • Critical Illness
  • Hospital Indemnity
  • Employee Assistance (EAP)
  • Paid Holidays
  • Paid time off

Requirements:

  • Qualifications:
  • 2+ years of experience in inside sales, dealer relations, or customer service
  • Must be at least 18 years of age, previous data entry preferred
  • Strong communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Excellent organizational and time management skills


  • Richmond, Virginia, United States Mustad Hoofcare SA Full time

    Job Title: Field Sales RepresentativeMustad Hoofcare SA is seeking a highly motivated and experienced Field Sales Representative to join our team. As a key member of our sales team, you will be responsible for developing new business opportunities and maintaining existing customer relationships to drive sales growth.Key Responsibilities:Develop and execute...


  • Richmond, Virginia, United States Automatic Leasing Service Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Automatic Leasing Service. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.Key Responsibilities:Manage...


  • Richmond Heights, Virginia, United States Automatic Leasing Service Full time

    Job DescriptionAre you a natural problem-solver who loves making lives easier and people happier? We are seeking a Customer Service Representative to join our team at Automatic Leasing Service. As a key point of contact for our customers, you will provide prompt, friendly, and effective solutions to their inquiries. Using your strong communication skills,...


  • Richmond, Virginia, United States A&M Ventures Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at A&M Ventures. As a Customer Service Representative, you will be the face of our company, interacting with customers and providing exceptional service to drive sales and satisfaction.Key Responsibilities:Work directly with customers to assess their...


  • Richmond, Virginia, United States Sam's Club Full time

    Key Responsibilities:As a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service by assisting members with purchasing decisions, locating merchandise, and resolving member issues. You will also promote Sam's products and services, and assist members with transactions using registers or...


  • Richmond, Virginia, United States Chico's FAS Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Chico's FAS. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing merchandise, and maintaining a visually appealing store environment.Key ResponsibilitiesProcess merchandise,...


  • Richmond, Virginia, United States IQVIA Full time

    About the Role:We are seeking a skilled Client Service Representative to join our team at IQVIA. As a Client Service Representative, you will be responsible for filling out, submitting, and maintaining state licensing applications to the various boards of pharmacies on behalf of our clients.Key Responsibilities:Filling out and submitting state licensing...


  • Richmond, Virginia, United States Scott's Addition Animal Hospital Full time

    Customer Service Representative Needed for Busy Animal HospitalWe are seeking a self-motivated and professional individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our clients and patients. Your duties will include scheduling...


  • Richmond, Virginia, United States FAS MART Full time

    Customer Service RepresentativeAt FAS MART, we're looking for a Customer Service Representative to join our team. As a key member of our sales floor team, you'll be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and meeting sales goals.Responsibilities:Provide excellent customer service, answering...


  • Richmond, Virginia, United States Teleperformance USA Full time

    Customer Service RepresentativeAt Teleperformance USA, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for providing exceptional service to our clients via phone, email, chat, and social media. Key Responsibilities:- Respond to customer inquiries and resolve...


  • Richmond, Virginia, United States Kroger Full time

    Customer Service RepresentativeAt Kroger, we're committed to creating an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in ensuring our customers feel welcome and valued.Key Responsibilities:Bag groceries for customers at checkoutAssist customers with loading bags into their vehiclesInform customers of grocery...

  • Sales Representative

    3 weeks ago


    Richmond, Virginia, United States Honickman Company Full time

    Job Summary:Canada Dry Potomac is seeking a skilled Swing Sales Representative to join our team in Richmond, VA. As a junior level sales professional, you will be responsible for selling products, packages, promotional and marketing programs, and other special activities developed by the Company.Key Responsibilities:Provide efficient service and...


  • Richmond, Virginia, United States Forrest Cobb - State Farm Agent Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Establish and maintain strong relationships with customers through...


  • Richmond, Virginia, United States Symmetry Financial Group - Gary Uyemura Full time

    Unlock Your Earning PotentialAre you ready to take your career to the next level and build a business that generates system-driven income?As a Customer Service Representative with Symmetry Financial Group - Gary Uyemura, you'll have the opportunity to work with clients who are genuinely interested in our services, and earn uncapped income through...


  • Richmond, Virginia, United States Salesfolks Full time

    Job OverviewAt Salesfolks, we're seeking a highly motivated and organized Customer Service Executive to join our team. This role is responsible for assisting our sales representatives, interacting with customers, and ensuring customer satisfaction through prompt follow-up and relationship-building.Key ResponsibilitiesAssist sales representatives with quotes,...


  • Richmond, Virginia, United States The Bowen Group Full time

    Job SummaryThe Bowen Group is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will provide front-line operational support for the Veterans Experience Office's premier Contact Center. Your primary responsibility will be to assist callers by directing them to proper resources to address...


  • Richmond, Virginia, United States Teleperformance USA Full time

    Job SummaryTeleperformance USA is seeking a skilled Customer Service Representative to join our team. As a Pre-Licensed Representative, you will be responsible for handling customer inquiries and providing excellent service through active listening. Your main goal will be to find innovative ways to respond to varying questions, issues, and concerns....


  • Richmond, Virginia, United States Navy Federal Credit Union Full time

    Job SummaryNavy Federal Credit Union is seeking a highly skilled Member Service Representative to join our team. As a Member Service Representative, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving their issues in a timely and professional manner.Key ResponsibilitiesProvide excellent...


  • Richmond, Virginia, United States ABB Full time

    About the Role:AABB is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for executing service work as per work instructions and in accordance with ABB quality and safety guidelines.Key Responsibilities:Deliver quality customer service planning and execute service work as per customer...


  • Richmond, Virginia, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional service to our guests. Key responsibilities include: Assisting guests at all times and responding to their requests with diligence and follow-through Providing reasonable accommodations to guests in response to their requests Processing reservations,...