Field Service Representative

3 weeks ago


Richmond, Virginia, United States ABB Full time

About the Role:

AABB is seeking a skilled Field Service Representative to join our team. As a Field Service Representative, you will be responsible for executing service work as per work instructions and in accordance with ABB quality and safety guidelines.

Key Responsibilities:

  • Deliver quality customer service planning and execute service work as per customer order and expectation.
  • Work with the customer to identify opportunities to improve the customer's operations and eliminate pain points.
  • Perform field service tasks, identify technical issues, and perform analysis through remote or on-site activity in service categories and products for which they are certified to perform.
  • Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities.
  • Act as a trainer when needed, for field service associates and customers.

Requirements:

  • 2 years of technical/electrical school minimum or relevant military or work experience.
  • Prior Field Service or similar/relevant Military experience a plus.
  • PDU (Power Distribution Unit), STS (Static Transfer Switch), UPS (Uninterruptable Power Source) and 3 phase power distribution equipment experience preferred.
  • Ability to travel up to 80% with some overnight to be expected.
  • Candidates must already have a work authorization that would permit them to work for ABB in the US.

About ABB:

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings.

The Division's technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives.

The Division's portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world's largest data center companies with advanced energy-efficient UPS solutions.

The Division's ABB Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.



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