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Patient Financial Advocate I
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Rapid City, South Dakota, United States Monument Health Full timeJob SummaryThe Patient Financial Advocate I is responsible for serving as the point of contact for all functions and workflows within Revenue Cycle Pre-Arrival financial management. This caregiver assists the patients and families with the navigation of the patient financial journey, providing a seamless financial experience by helping with the navigation...
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Patient Financial Advocate I
4 weeks ago
The Patient Financial Advocate I is a key role in the Revenue Cycle department at Monument Health. This position is responsible for serving as the point of contact for all functions and workflows within Pre-Arrival financial management. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work collaboratively with patients, families, and internal and external customers.
Key Responsibilities- Performs and completes the workflows of Pre-Arrival patient financial management functions within Revenue Cycle, including Financial Clearance, Patient Admission and Registration Support, Financial Counseling, and Customer Service.
- Ensures the Pre-Arrival patient financial management and related financial clearance process is completed timely and accurately per policy and standard work processes and guidelines.
- Communicates in person and over the phone with all Monument Health patients and families across the organization to identify and understand financial, social, and medical requisites necessary to facilitate the Pre-Arrival patient financial management functions and workflows.
- Gathers all relevant information required to process and timely complete financial assistance requests, verifies that all new patient forms are complete and signed, maintains complete and accurate documentation of account transactions and conversations.
- Works collaboratively with patient and internal and external customers of Monument Health to identify long term resources for funding of healthcare related services in getting applications promptly completed and approved.
- Counsels patients on all out of pocket liabilities including pre and post service balances.
- Creates accurate cost of care price estimations and distributes timely according to regulatory requirements and Monument Health policy and standard work expectations.
- Calculates and collects patient financial liability including preservice deposits, co-payments, coinsurance, and deductible.
- Establishes appropriate payment arrangements before and at the time of visit. Accepts payment and generates receipts.
- Communicates financial clearance status and applicable financial decisions with all appropriate parties including the patient, family, referring clinicians, Monument Health clinicians, and appropriate operational leadership.
- Education - High School Diploma/GED Equivalent in General Studies
- Preferred: Experience - 1+ years of Healthcare Administration or Operations Experience; 1+ years Billing/Collections Experience
- Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
