Patient Financial Advocate I

2 days ago


Rapid City, South Dakota, United States Monument Health Full time
Job Summary

The Patient Financial Advocate I is a key role in the Revenue Cycle department at Monument Health. This position is responsible for serving as the point of contact for all functions and workflows within Pre-Arrival financial management. The ideal candidate will have excellent communication skills, attention to detail, and the ability to work collaboratively with patients, families, and internal and external customers.

Key Responsibilities
  • Performs and completes the workflows of Pre-Arrival patient financial management functions within Revenue Cycle, including Financial Clearance, Patient Admission and Registration Support, Financial Counseling, and Customer Service.
  • Ensures the Pre-Arrival patient financial management and related financial clearance process is completed timely and accurately per policy and standard work processes and guidelines.
  • Communicates in person and over the phone with all Monument Health patients and families across the organization to identify and understand financial, social, and medical requisites necessary to facilitate the Pre-Arrival patient financial management functions and workflows.
  • Gathers all relevant information required to process and timely complete financial assistance requests, verifies that all new patient forms are complete and signed, maintains complete and accurate documentation of account transactions and conversations.
  • Works collaboratively with patient and internal and external customers of Monument Health to identify long term resources for funding of healthcare related services in getting applications promptly completed and approved.
  • Counsels patients on all out of pocket liabilities including pre and post service balances.
  • Creates accurate cost of care price estimations and distributes timely according to regulatory requirements and Monument Health policy and standard work expectations.
  • Calculates and collects patient financial liability including preservice deposits, co-payments, coinsurance, and deductible.
  • Establishes appropriate payment arrangements before and at the time of visit. Accepts payment and generates receipts.
  • Communicates financial clearance status and applicable financial decisions with all appropriate parties including the patient, family, referring clinicians, Monument Health clinicians, and appropriate operational leadership.
Requirements
  • Education - High School Diploma/GED Equivalent in General Studies
  • Preferred: Experience - 1+ years of Healthcare Administration or Operations Experience; 1+ years Billing/Collections Experience
  • Physical Requirements: Sedentary work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
About Monument Health

Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.



  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Patient Financial Advocate I is a key member of the Monument Health Revenue Cycle team, responsible for ensuring seamless financial experiences for patients and families. This role requires strong communication and organizational skills, as well as the ability to navigate complex financial systems and processes.Key ResponsibilitiesConduct...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Patient Financial Advocate I plays a crucial role in ensuring a seamless financial experience for patients and families at Monument Health. This position requires strong communication and organizational skills to navigate the patient financial journey, from pre-arrival to post-service.Key Responsibilities:Conduct financial clearance processes,...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Patient Financial Advocate I is a key member of the Revenue Cycle team at Monument Health, responsible for ensuring a seamless financial experience for patients and families. This role requires strong communication and organizational skills, as well as the ability to navigate complex financial systems and workflows.Key ResponsibilitiesConduct...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Patient Financial Advocate I plays a vital role in ensuring a seamless financial experience for patients and families at Monument Health. As the point of contact for all functions and workflows within Revenue Cycle Pre-Arrival financial management, this caregiver is responsible for conducting a variety of tasks such as creating price...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Patient Financial Advocate I is responsible for serving as the point of contact for all functions and workflows within Revenue Cycle Pre-Arrival financial management. Through conducting a variety of tasks such as creation of price estimates, counseling patients regarding insurance coverage and benefits, arranging payment plans, assessing...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Patient Financial Advocate is responsible for serving as the point of contact for all functions and workflows within Revenue Cycle Pre-Arrival financial management. This caregiver assists patients and families with the navigation of the patient financial journey, providing a seamless financial experience by helping with the understanding of...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryAt Monument Health, we are committed to delivering exceptional patient care and seamless revenue cycle processes. As a Patient Access Specialist I, you will play a vital role in ensuring the integrity of all front-end patient access and registration functions. Your primary responsibility will be to provide compassionate patient-focused care,...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryAs a Patient Access Specialist I at Monument Health, you will be the first point of contact for patients, providing exceptional service and ensuring a seamless registration process. You will work closely with the clinical team to coordinate patient care and maintain accurate records. This role requires strong communication and organizational...


  • Rapid City, South Dakota, United States Great Plains Tribal Leaders' Health Board Full time

    Job SummaryThis position plays a crucial role in ensuring that patients receive the healthcare benefits they are eligible for. As a Patient Benefits Coordinator, you will be responsible for identifying, contacting, and encouraging patients to apply for and maintain eligibility for available benefits.Key ResponsibilitiesDetermine patient eligibility for...


  • Rapid City, South Dakota, United States Great Plains Tribal Leaders' Health Board Full time

    Job SummaryThis position is responsible for ensuring that patients who are eligible for alternate resources are identified, contacted, and encouraged to apply for and maintain eligibility for available benefits.Key ResponsibilitiesDetermine Patient Eligibility: Determine the eligibility of patients for alternate resources and ensure that all patients who are...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryThe Clinical Resource Nurse plays a vital role in providing exceptional patient care and serving as a liaison between medical staff, nursing staff, patients, and families. This position requires strong communication skills, critical thinking, and a commitment to Patient and Family-Centered Care.Key ResponsibilitiesAct as a resource to clinical...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryAs a Patient Access Specialist at Monument Health, you will play a vital role in ensuring the smooth operation of our front-end patient access and registration functions. You will be the first point of contact for patients, providing exceptional service and ensuring that their needs are met. Your attention to detail and ability to multitask will...


  • Rapid City, South Dakota, United States Farm Bureau Financial Services Full time

    Job OpportunityFarm Bureau Financial Services is seeking a motivated and entrepreneurial-minded professional to join our team as an Insurance Agent Representative. This is a unique opportunity to build a successful business and make a positive impact in your community.Key ResponsibilitiesObtain a Property & Casualty License, Life and Health LicenseMeet new...

  • Medical Assistant I

    3 weeks ago


    Rapid City, South Dakota, United States Capital Health Medical Group Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant I to join our team at Capital Health Medical Group.Key Responsibilities:Prepare exam rooms for patient encounters and assist the licensed independent practitioner (LIP) as requested.Direct patients to examination rooms and assist in preparing patients for examination.Assist patients in undressing,...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Monument Health. As a Patient Access Specialist, you will be responsible for ensuring the integrity of all front-end patient access and registration functions, providing excellent patient-focused care, and supporting a seamless revenue cycle process.Key...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryAt Monument Health, we are committed to providing exceptional patient care and seamless revenue cycle processes. As a Patient Access Specialist, you will play a vital role in ensuring the integrity of all front-end patient access and registration functions. You will be the first point of contact for patients, providing a warm and welcoming...


  • Rapid City, South Dakota, United States Monument Health Full time

    Job SummaryMonument Health is seeking a skilled Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will serve as a liaison and provide clinical evidence-based care management to support and deliver effective and efficient patient care to high-risk patients and patient populations in the medical home.Key ResponsibilitiesActs as a...


  • Lake City, South Carolina, United States HopeHealth Full time

    Job Title: Patient Benefits Counselor-PRNAt HopeHealth, we are seeking a highly skilled and compassionate Patient Benefits Counselor-PRN to join our team. As a Patient Benefits Counselor-PRN, you will play a vital role in assisting patients with obtaining benefits to cover medical care, prescription drugs, and other essential services.Key...

  • Project Manager I

    1 month ago


    Rapid City, South Dakota, United States The Bank of America Corporation Full time

    At The Bank of America Corporation, we strive to make a positive impact on our customers' financial lives. Our Responsible Growth approach enables us to deliver value to our clients, teammates, and communities. As a Scrum Master, you will play a key role in driving our Solutions Architect team's success in the Banking sector. Key responsibilities include...

  • RN Case Manager

    4 weeks ago


    Rapid City, South Dakota, United States Travel Nurse Across America Full time

    Job Title: RN Case ManagerWe're seeking a skilled RN Case Manager to join our team at Travel Nurse Across America. As a RN Case Manager, you'll play a vital role in advocating for patients, evaluating their needs, and developing comprehensive care plans.Key Responsibilities:Evaluate and assess new patients to identify their needs and develop effective care...