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Guest Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.
Key Responsibilities- Process guest check-ins, check-outs, room assignments, and room change/late check-out requests in a timely and efficient manner.
- Secure payment and activate/reissue room keys as needed.
- Verify and adjust billing for guests to ensure accuracy and fairness.
- Communicate with other staff members to ensure seamless service delivery.
- Provide guests with directions and information about our hotel and local attractions.
- Answer and respond to guest calls, requests, and concerns in a professional and courteous manner.
- Arrange transportation for guests and visitors as needed.
- Count and secure bank at the beginning and end of shift.
- Cash guests' checks and process all payment types, vouchers, paid-outs, charges, and provide change.
- Notify Loss Prevention/Security of any reports of theft.
- High school diploma or equivalent required.
- No related work experience necessary, but a positive attitude and willingness to learn are essential.
- Ability to stand, sit, or walk for extended periods of time.
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
As a Guest Service Representative at Marriott International Inc, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and contributing to the success of our hotel. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
