Guest Services Representative

1 month ago


Portland, Oregon, United States IHOP Full time

About the Role:

We are seeking a friendly and welcoming Host to join our team at IHOP. As a Host, you will be the first point of contact for our guests, setting the tone for their dining experience.

Responsibilities:

  • Promptly and cheerfully greet guests as they enter the restaurant and seat them as soon as possible
  • Maintain a waiting list as needed
  • Rotate seating stations and handle complaints as well as thank guests and invite them to return
  • Answer the phone, take messages, and complete to-go orders while maintaining a high level of customer service
  • Handle money in a responsible manner by maintaining guest checks
  • Perform restroom cleaning duties and reset tables by cleaning chairs, booths, and floors

Requirements:

  • Ability to effectively communicate with both guests and team members
  • Willingness to learn
  • Ability to work in a fast-paced environment

What We Offer:

  • Paid Vacation
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Flexible Schedules
  • Free Shift Meals
  • Family Discounts
  • On the Job Training
  • Discount Program (includes travel, gyms, cell phones, restaurants, auto purchases, apparel, and electronics)

About IHOP:

At IHOP, we're masters of the griddle, carefully crafting our menu and each item we create. We ensure that our guests leave with a joyful experience each time they interact with us, by making every moment matter. Our teams go the extra mile to make every meal, experience, and interaction memorable. Most importantly, we lead with a joyful attitude to share positive energy with all of our guests and serve up smiles every day.



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