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Operations Coordinator

2 months ago

Provo, Utah, United States Insight Global Full time

Essential Qualifications:

  • Minimum of 2 years of experience in an Operations or Facilities position, particularly with mailroom duties.
  • Proficient in Microsoft Windows and the Office Suite, including PowerPoint, Excel, Word, and SharePoint.
  • Strong background in customer service and procedural development.
  • Exceptional written and verbal communication skills, with the ability to convey complex concepts clearly.

Preferred Qualifications:

  • Experience in a dual mailroom and digital production environment.
  • Bachelor's Degree is advantageous.

Daily Responsibilities:

  • Coordination: Foster a collaborative work environment that encourages excellence, open communication, and high morale. Organize and maintain project or event planning meetings, providing necessary support for successful outcomes. Work alongside all operational team members to enhance processes and boost overall efficiency. Assist with various projects, monitor progress, and identify areas for enhancement. Keep accurate documentation and records as required.
  • Copy/Print Duties: Demonstrate the ability to achieve results by coordinating internal resources and external vendors. Responsible for creating and entering all Digital Service Job Tickets, ensuring accurate billing for completed tasks daily. Execute complex print operations and processing tasks. Operate production printers, scanners, and copiers. Familiarity with print applications (.doc, .xls, .wpd, .mbd, .mpp, .vwsd, .htm) and image formats (.pdf, .tif, .jpg) is essential, including converting application files to PDF.
  • Mailroom Functions: Monitor courier and accountable items (e.g., FedEx, UPS, Certified Mail). Investigate and route undeliverable and generic mail. Receive, log, deliver, and track messenger items. Manage customized packaging and other special customer requests.
  • Facilities Support: Contribute to the delivery of quality service by performing general repairs and maintenance within the office, including furniture and equipment. Assist with office relocations and furniture arrangements, such as conference room setups and breakdowns, intra-office moves, and new hire preparations.
  • Emergency Preparedness and Safety Programs: Support safety initiatives coordinated by the Physical Security team, including CPR AED training, Emergency Response drills, and Life Safety drills. Collaborate with the Physical Security team to organize training and emergency drills as needed.
  • Property Management Liaison: Work with Operations teams on all building-related requests and act as the intermediary between those teams and property management.
  • Customer Care: Ensure exceptional customer service. Oversee the department email account and coordinate internal resources or vendor services to meet customer requirements.