Technical Support Specialist

3 days ago


South Barrington, Illinois, United States eShow Full time
About the Role

eShow is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to clients and exhibitors at events worldwide.

Key Responsibilities:

  • Identify, investigate, and resolve user problems with computer software and hardware.
  • Consult with users to determine steps and procedures taken to identify and resolve the problem.
  • Apply knowledge of computer software, hardware, and procedures to solve problems.
  • Collaborate with other staff to research and resolve problems.
  • Maintain knowledge of technology innovations and trends.

Requirements:

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Professional and pleasant email & telephone manner.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong analytical and problem-solving skills.

Estimated Salary: $41,200 per year, paid bi-weekly, includes benefits such as medical/dental/vision insurance and 401(k). Additional perks include paid travel opportunities and a comprehensive training program.



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