Technical Support Specialist

2 days ago


South Barrington, Illinois, United States eShow Full time
Role Overview

eShow is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a key member of our technical support staff, you will be responsible for providing exceptional customer service to clients and exhibitors at conferences, events, and trade shows.

The ideal candidate will have excellent communication skills, a background in customer service, and a general knowledge of software and hardware. You will work closely with our team to identify, investigate, and resolve user problems with computer software and hardware.

  • Key Responsibilities:
  • Provide technical support to clients and exhibitors via phone, email, and in-person at events
  • Identify and troubleshoot issues with computer software and hardware
  • Collaborate with our team to research and resolve complex technical issues
  • Maintain knowledge of technology innovations and trends
  • Represent eShow's products and services to customers

Requirements:

  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • 2+ years of experience in technical support or customer service
  • Excellent verbal and written communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary of $36,000-$42,000 per year, based on experience
  • Paid holidays and 10 days PTO per year
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Opportunities for professional growth and development


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