Support Specialist for Hybrid Events

3 days ago


South Barrington, Illinois, United States eShow Full time
Job Description

eShow is a leading provider of event solutions, and we are seeking a Support Specialist to join our team. The successful candidate will provide technical support to clients and exhibitors at conferences, events, and trade shows, identifying and troubleshooting issues with computer software and hardware.

The ideal candidate will have excellent communication skills, a background in customer service, and a general knowledge of software and hardware. You will work closely with our team to research and resolve complex technical issues.

  • Key Responsibilities:
  • Provide technical support to clients and exhibitors via phone, email, and in-person at events
  • Collaborate with our team to research and resolve complex technical issues
  • Develop and maintain technical documentation for lead retrieval sales
  • Maintain knowledge of technology innovations and trends
  • Represent eShow's products and services to customers

Requirements:

  • Bachelor's degree in Computer Science or related field (or equivalent experience)
  • 2+ years of experience in technical support or customer service
  • Excellent verbal and written communication skills
  • Ability to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills

What We Offer:

  • A competitive salary of $36,000-$42,000 per year, based on experience
  • Paid holidays and 10 days PTO per year
  • Medical, dental, and vision insurance
  • 401(k) retirement plan
  • Opportunities for professional growth and development


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