Senior Production Support Engineer
4 weeks ago
This role is part of our IT Application Platform Services team, where you will provide high-level support for enterprise-level applications and platforms. You will be responsible for administering and managing complex enterprise technology solutions, acting as the primary support and central point of contact for large or multiple systems. Your extensive contact with internal customers, other technology professionals, and vendors will require you to identify, research, analyze, and resolve system issues and problems. You will also be responsible for applying specialized business knowledge and technical skills to significant deliverables and projects involving multiple IT departments and business units with enterprise impact.
Key Responsibilities:
• Manage and maintain complex systems
• Create solutions to efficiently integrate software platforms
• Evaluate application architecture to identify applications that can be platform agnostic
• Identify and create solutions for migrating in-house and commercial applications to SaaS or cloud models
• Create efficient monitoring solutions for proactive problem resolution
• Perform implementations and upgrades in compliance with security guidelines
• Ensure availability, security, and integrity of assigned systems
• Monitor systems, including setting alerts to maintain the stability of the environment and monitoring error logs. Troubleshoots or escalates issues as needed
• Evaluate, identify ways, and create playbooks to automate, streamline, and improve day-to-day maintenance and administrative practices
• Install or coordinate installation of patches and releases on development, test, pre-production, and production systems
• Ensure adherence to Service Level Agreements regarding application availability
• Serve as a central point of contact and liaison to other IT departments and vendors regarding installations, server maintenance, licensing, and upgrade issues
• Effectively manage communication between end users, vendors, and IT departments to quickly solve production, pre-production, test, and t environment problems
• Create and maintain accurate system run book for assigned systems
• Maintain current description and documentation of application configuration, including tracking and documenting any changes to environments
• Assist in capacity planning, performance monitoring, and tuning on assigned systems
• Participate in business continuity and disaster recovery planning, including assisting with fault tolerance and disaster recovery plans
Requirements:
• Minimum of a Bachelor's degree in Computer Science, MIS, or related degree and three (3) years of relevant experience in systems or application administration or combination of education, training, and experience
• Advanced knowledge of concepts, principles, and practices of systems administration
• Experience supporting applications in multi-tiered environments using Linux, Microsoft OS, Active Directory, DNS, SQL, and F5
• Experience with off-the-shelf applications such as TIBCO or Jaspersoft
• Experience supporting IIS applications utilizing load-balancing technologies
• Experience understanding and implementing security and access controls on all supported applications
• Experience with monitoring tools: Datadog, Dynatrace, Splunk
• Experience moving and upgrading applications to newer platforms in multiple operating systems
• Experience with Java and JBOSS
• Familiarity with automation tools such as Ansible, Rundeck, Automate, Skybot or similar
• Experience with Microsoft SQL Server and Microsoft CRM is preferred but not required
• Experience with programming/scripting tools PowerShell, Bash, and Python
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