Associate IT Support Specialist
4 weeks ago
We are seeking a highly skilled and motivated Associate Help Desk Specialist to join our team at Cinter Career. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients and ensuring the smooth operation of our IT systems.
Key Responsibilities:- Provide technical support to clients via phone, email, and in-person
- Troubleshoot and resolve technical issues with hardware, software, and network systems
- Install and deliver IT hardware, repair equipment, and maintain inventory of spares
- Communicate with different departments and liaise between end-users and IT colleagues
- Recognize incidents patterns and drive root cause analysis and corrective action completion to help eliminate disruption of services
- Provide phone and hands-on support to Client employees
- Troubleshoot and identifying network & server related problems for hands-off
- Information Technology (Associate) degree or equivalent job experience
- At least 3-5 years experience with PC and Application Support;
- Strong knowledge of Microsoft Windows; Use of Active Directory Users and Computers.
- Experience working in a Virtualized environment; preferably VMWare
- Strong PC hardware troubleshooting skills
- Strong problem troubleshooting skills. Able to research, diagnose, and resolve complex issues
- Strong organizational skills
- Familiarity with Android and iOS Operating systems for Mobile devices
- Detail orientation – needed to complete long or detailed tasks
- Scripting Ability Helpful
- Cisco Telephony (Call Manager, Voicemail, etc.)
- Ability to multitask several ongoing issues. This involves the ability to assess priority and make appropriate decisions quickly and effectively.
- Excellent written and verbal communication skills
- Ability to demonstrate processes, and tasks to end-users
- Must work well in a high-pressure environment and keep cool under stress
- Willing to travel within the US (a few times a year)
Cinter Career offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
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