Customer Service Representative

3 days ago


Des Plaines, Illinois, United States Renewal By Andersen Full time

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Renewal by Andersen. As a key member of our customer-facing team, you will be responsible for providing exceptional service to homeowners across the Chicago territory.

About the Role:

  • Provide superior field support on RbA products by performing post-install services.
  • Analyze customer situations, determine corrective action, and verify if the action has fixed the situation in a cost-efficient manner.
  • Keep team members informed of customer interactions and actions taken to resolve service issues.
  • Maintain vehicle maintenance and inventory.
  • Provide signature service to homeowners and peers.

Requirements and Qualifications:

  • Window and door installation experience.
  • Ability to dismantle and reassemble windows, window coverings, and hardware.
  • General understanding and knowledge of OSHA regulations and safe work practices.
  • Diagnostic skills: assessment, problem-solving, and decision-making.

Must-Have Qualifications:

  • High school degree or equivalent.
  • Valid driver's license with a clean driving record.

Nice-to-Have Qualifications:

  • Minimum 1 year of window installation experience.

Benefits and Culture:

We offer a competitive salary range of $55,000-$65,000 per year, depending on experience, plus additional benefits including medical, dental, vision, life insurance, health savings account contributions, paid holidays, PTO, 401(k) plan, professional development opportunities, charity contributions, and nationwide career opportunities.

We value diversity and inclusion and strive to create a workplace where all employees feel respected, valued, and driven to realize their full potential. Join our team and be part of something big



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