Operations Manager

20 hours ago


Deerfield Beach, Florida, United States Chris Mccafferty - State Farm Agent Full time

**Job Overview:**

We are seeking an experienced Operations Manager to lead our office in Deerfield Beach, Florida. As a key member of our team, you will be responsible for implementing office policies and ensuring exceptional customer experiences. Our ideal candidate will have excellent communication skills, be highly organized, and possess experience in customer service and sales.

**Responsibilities:**
* Foster strong relationships with customers and follow up as needed to ensure their needs are met
* Provide prompt, accurate, and friendly customer service to meet the highest standards of excellence
* Utilize a customer-focused review process to educate customers about insurance options and provide solutions that meet their unique needs
* Ensure the office is well-maintained and equipped to support customer success and market relevant products

**Qualifications:**
* Exceptional communication and interpersonal skills to effectively interact with customers, colleagues, and management
* Highly organized and detail-oriented approach to managing multiple tasks and priorities
* Experience in customer-facing roles, preferably in the insurance industry or a related field
* Proactive problem-solving skills to resolve complex issues efficiently and effectively
* Ability to work collaboratively within a team environment and manage a team to achieve shared goals
* Proficiency in Windows computer applications and ability to learn new software quickly
* Ability to obtain Property and Casualty License and Life and Health License to expand professional development opportunities

**Compensation and Benefits:**
* Salary: $60,000 - $80,000 per year (dependent on experience)
* Bonus structure based on performance and sales achievements
* Comprehensive health benefits package, including medical, dental, and vision coverage
* 401(k) plan with employer match to support retirement savings

**About Us:**
* We help people manage risks and realize their dreams by providing expert guidance and personalized service in the insurance industry



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