Restaurant Operations Manager

4 weeks ago

Highland Beach, Florida, United States Maritime Coffee Time, LLC Full time
Overview

As a Restaurant Operations Manager at Maritime Coffee Time, LLC, you will be responsible for leading a team of professionals to deliver exceptional guest experiences, operational excellence, and profitable top-line sales at our Dunkin' restaurants. You will oversee the overall operation of the restaurant, ensuring compliance with Dunkin' standards, franchisee policies, and applicable laws.

Our Restaurant Operations Managers enjoy a range of benefits, including:

  • Opportunities for career development and growth
  • Training and ongoing development opportunities
  • 6% matching 401(k) plan
  • Anniversary bonus (years of employment x $100)
  • Paid Time Off
  • Bonus potential
  • Healthcare

We are seeking a leader who:

  • Has a welcoming, upbeat, and positive attitude
  • Is focused on providing an exceptional guest experience and a positive working environment for their team
  • Thrives in a fun, fast-paced environment while adhering to brand standards and maintaining a clean, organized restaurant
  • Has restaurant experience in cost, inventory, and shift management
  • Is motivated to lead and develop their team
  • Can effectively train others on all aspects of the restaurant's operations
Responsibilities Include:
  • Able to perform all responsibilities of restaurant team members
  • Lead team meetings
  • Deliver training to restaurant team members
  • Ensure Brand standards, recipes, and systems are executed
  • Create and maintain a guest-focused culture in the restaurant
  • Review guest feedback results and implement action plans to drive improvement
  • Communicates restaurant priorities, goals, and results to restaurant team members
  • Execute new product roll-outs, including training, marketing, and sampling
  • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
  • Control costs to help maximize profitability
  • Completion of inventory on a periodic basis as determined by Franchisee
  • Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
  • Completion of DCP and other vendor orders
  • Conduct self-assessments and corresponding action plans
  • Ensure restaurant budget is met as determined by Franchisee
  • Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
  • Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities Include:
  • Recruit, hire, onboard, and develop restaurant team members
  • Plan, monitor, appraise, and review employee performance
  • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction
Education/Experience:
  • Basic computer skills
  • Fluent in spoken and written English
  • Basic math and financial management
  • Previous leadership experience in retail, restaurant, or hospitality
  • College degree preferred

Key Competencies

  • Strong analytical skills and business acumen
  • Works well with others in a fun, fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and embrace change
  • Ability to train and develop a team
  • Guest-focused
  • Time management
  • Problem-solving
  • Motivating others
Physical Demands/Working Conditions:
  • Standing on feet
  • Repetitive motion, including bending, stooping, and reaching
  • Lifting packages (if applicable)
  • Wearing a headset (if applicable)
  • Working in a small space

Salary: $65,000.00 - $75,000.00 per year

The higher end of the salary is offered to candidates with at least 2 years of management experience in a fast-food establishment with a drive-thru and/or previous experience as managers at a Dunkin' Donuts

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