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Pharmacy Operations Manager

2 months ago

Munster, Indiana, United States Walgreens Full time
Job Summary

We are seeking a highly skilled and experienced Pharmacy Operations Manager to join our team at Walgreens. As a key member of our pharmacy leadership team, you will be responsible for overseeing the day-to-day operations of our pharmacies, ensuring efficient workflow, and providing exceptional customer service.

Key Responsibilities
  • Operations Management
    • Assist pharmacists in delivering patient care, including patient registration, prescription data entry, and medication preparation.
    • Exercise independent judgment to delegate, direct, and assign non-clinical work in the pharmacy.
    • Ensure tasks are completed on-time and hold others accountable for efficient workflow.
  • Customer Experience
    • Engage customers and patients by greeting them and offering assistance with products and services.
    • Resolve customer complaints and help respond to customers' requests in a timely manner.
    • Develop strong relationships with customers by anticipating their needs and proactively offering services.
  • People & Performance Management
    • Lead performance management of technicians, including making decisions and recommendations regarding discipline and termination.
    • Accountable for technician hiring, on-boarding, training, and scheduling.
    • Monitor and hold pharmacy technicians accountable for timely training completion.
  • Training & Personal Development
    • Maintain PTCB certification through the designated PTCB training program and/or state required certification/registration.
    • Maintain and enhance current knowledge and skills related to pharmacy and healthcare.
    • Obtain necessary certifications, education credits, and training as required by the Company.
Requirements
  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.