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Community Operations Coordinator

2 months ago

San Antonio, Texas, United States Quantum Leap Property Management Full time

About Us:
Quantum Leap Property Management is an expanding organization with numerous opportunities for growth. Our mission is to foster a sense of belonging where both our communities and our team members are valued. Through positivity, transparent communication, and a commitment to excellence, we create environments that feel like home. Our dedication to care extends to every facet of the Quantum Leap Multifamily Group, ensuring safe and profitable investments for our partners, a supportive workplace for our employees, and a commitment to community engagement.

Position Overview:
The Community Operations Coordinator will play a vital role in managing the daily functions of one of our residential communities. This position entails overseeing financial transactions, including rent collections, and maintaining accurate financial records. The Coordinator will also support leasing efforts, marketing initiatives, and resident engagement activities.

Key Responsibilities:
- Collaborate closely with the Community Manager to gain insights into all management aspects, including administrative and financial tasks.
- Execute marketing and leasing strategies to achieve or exceed occupancy goals.
- Implement effective resident retention strategies, including follow-ups on move-ins and service requests.
- Foster positive resident relations by promptly addressing concerns and issues.
- Manage rent collections, daily deposits, and monthly financial reconciliations.
- Uphold rent collection policies and procedures.
- Process vendor invoices and assist with leasing tasks.
- Identify potential leads for leasing and strategize on converting them into residents.
- Monitor lease renewals, distribute notices, and follow up as necessary.
- Ensure compliance with state laws regarding the collection of overdue accounts.
- Prepare move-in documentation promptly and in accordance with regulations and company policies.
- Interpret and explain legal documents, such as leases and addenda.
- Generate monthly reports for the Community Manager.
- Participate in and assist with resident social events and activities.

Qualifications:
- Minimum of two years of experience in multi-family property management.
- Basic understanding of property budgeting.
- Strong leasing skills are essential.
- Familiarity with Resman software is advantageous.
- Exceptional leadership and management abilities.
- Flexibility to work evenings and weekends as needed.
- Bilingual proficiency is required.
- A valid Driver's License is mandatory.

Why Join Us?
- Comprehensive Medical Insurance
- Dental, Vision, and Supplemental Insurance
- Employee Assistance Program
- Wellness Initiatives and Incentives
- Competitive Paid Time Off (PTO) package, including additional time off for volunteering
- Birthday PTO
- Recognition for Milestones
- Weekly team lunches
- Employee Rental Discounts
- Employee Referral Program
- Performance-based bonuses

Employment with Quantum Leap Property Management is contingent upon the successful completion of a background check and drug screening. Quantum Leap Property Management is an Equal Opportunity Employer.