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Guest Services Representative

2 months ago

Portland, Oregon, United States Crescent Hotels & Resorts Full time
Job Summary

Crescent Hotels & Resorts is seeking a highly motivated and customer-focused Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process check-ins and check-outs efficiently, handling room assignments and key distribution
  • Provide guests with information about hotel amenities, services, and local attractions
  • Respond to guest inquiries and resolve issues in a timely and professional manner
  • Upsell hotel services and facilities to maximize room occupancy
  • Collaborate with other hotel departments to ensure seamless guest experiences
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
  • Knowledge of hotel operations and services
  • Ability to work a variety of shifts, including evenings, weekends, and holidays
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance