Merchandise Operations Manager

7 days ago

Chino, California, United States Petco Full time
Job Summary

The Operations Leader - Merchandise is responsible for the operational execution within the Pet Care Center, ensuring efficient and effective merchandising and inventory management operations. This leader promotes and ensures the efficient and effective merchandising and inventory management operations of the Pet Care Center, ensuring all merchandise is accurately received, priced, stocked, and backroom is maintained per Petco operational standards.

Key Responsibilities
  • Utilize business acumen to measure, analyze, and diagnose business trends and to effectively implement business improvement plans.
  • Support the implementation and execution of Inventory Management through training and coaching partners to include: Shrink, Cycle Counts, Receiving, and RTV/Recall.
  • Support the implementation and execution of Merchandising Management to include Brand Standards, Pricing, Planogram Accuracy, Door to Floor, and Ad Set through training and coaching partners.
  • Process register transactions in a way that creates a great experience for each guest.
  • Be proficient within our selling model and support guest interactions as needed.
  • Responsible for the implementation and execution of Omni Channel through training and coaching partners to include: BOPUS, Ship-from-store, Curbside, Endless Aisle, and overall Guest Experience.
  • Ensures the health, proper handling, and welfare of all animals according to policies and procedures, including completion of hourly animal check list and wellness cards.
  • Adheres to and promotes established safety procedures and maintenance of clean, safe, and healthy environment for store partners, guests, and animals and adheres to Veterinary Protocol for all sick animals.
  • Ensures that the backroom and equipment is organized and maintained according to Operating Standards of Excellence.
  • Perform routine housekeeping tasks to maintain the stores appearance and meet OSE standards.
  • Trains and develops partners on proper receiving, processing, and stocking procedures, WMR and food rotation practices according to Petco standards.
  • Abides by and implements all company policies and procedures, including but not limited to those designed to minimize shrink.
  • Ensures Return to Vendor and Hazardous Waste processed are managed per Petco policy.
  • Ensures that the store is opened and/or closed in accordance with established policies and procedures.
Requirements
  • A high school diploma or its equivalent required; some college level business/management courses preferred.
  • 1 or more years of management experience or the equivalent is required, with 2 or more years preferred.
  • Must be licensed to operate a motor vehicle.
  • Proficiency in communication skills, organizational skills, and computer skills required to include: Outlook, Word, Excel, PowerPoint, and other applications as needed.
  • Demonstrates proficiency in areas of general business practices, basic business & finance acumen, analysis, and problem-solving skills, and high focus on people development & guest service.

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