Service Operations Manager

3 days ago


Chino, California, United States Fairbanks Scales Full time
Job Summary

We are seeking a highly skilled Service Operations Manager to join our team at Fairbanks Scales. As a key member of our service team, you will be responsible for ensuring the timely and efficient resolution of customer issues, as well as the installation, repair, and servicing of equipment and machinery in field installations.

Key Responsibilities
  • Service Operations Leadership
    • Lead and coordinate the installation, repair, and servicing of equipment and machinery in field installations.
    • Develop and implement effective service strategies to ensure customer satisfaction and loyalty.
  • Customer Service and Support
    • Provide exceptional customer service and support to ensure customer issues are satisfactorily resolved.
    • Handle service contracts, direct support services, and warranty issues in a timely and professional manner.
  • Team Management
    • Oversee the scheduling and training of field service representatives to improve skills and abilities.
    • Develop methods, guidelines, and policies to facilitate efficient service delivery.
  • Quality and Compliance
    • Ensure strict adherence to all company policies and procedures, as well as government safety regulations.
    • Conduct regular audits to ensure compliance with quality and safety standards.
Requirements
  • Education and Experience
    • Bachelor's degree or equivalent in a related field.
    • At least three years of directly related experience in service operations or a related field.
  • Skills and Abilities
    • Proficient in Microsoft Office products, specifically Excel and Outlook.
    • Critical thinking and problem-solving skills.
    • Excellent communication and interpersonal skills.
    • Ability to effectively organize and prioritize work, as well as concentrate on multiple tasks simultaneously.
Work Environment

The Service Operations Manager will work in a general office environment with moderate noise levels. The position requires regular attendance and the ability to work in a fast-paced environment.



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