Care Coordinator

6 hours ago

Dana Point, California, United States Healthy At Home Caregivers Full time
Job Title: Care Coordinator - Home Care Scheduler

Healthy At Home Caregivers is seeking a skilled Care Coordinator to join our team. As a Care Coordinator, you will play a vital role in ensuring our clients receive the highest quality care by scheduling and coordinating caregiver assignments, providing excellent customer service, and maintaining a smooth and efficient operation.

Key Responsibilities:
  • Schedule and Coordinate Caregiver Assignments: Manage client care schedules, ensuring timely and appropriate caregiver matches to meet the specific needs of each client.
  • Client & Caregiver Liaison: Serve as the primary point of contact for clients and caregivers, addressing any scheduling changes, emergencies, or special requests with professionalism and empathy.
  • Monitor and Adjust Staffing Levels: Ensure proper coverage for all shifts, holidays, and high-demand periods, making real-time adjustments to meet client needs.
  • Assist in Onboarding New Personnel: Play an active role in onboarding new caregivers and staff by coordinating orientation schedules, introducing them to their client assignments, and supporting them through their initial transition.
  • Collaborate with Team Members: Work closely with the recruitment, HR, and client service teams to ensure that new clients and caregivers are onboarded effectively, and that ongoing client care needs are met.
  • On-Call Rotation: Participate in one weekend a month on-call rotation.
  • Problem Solving: Quickly resolve any scheduling conflicts or emergencies while maintaining a calm and solution-oriented mindset.
  • Maintain Accurate Records: Document and track scheduling changes, client preferences, and caregiver availability in the scheduling system to ensure compliance with regulatory standards.
  • Quality Assurance: Regularly follow up with clients and caregivers to ensure satisfaction with services and identify areas for improvement.
Requirements:
  • Experience: Minimum of 2 years of experience in a high-traffic environment, preferably in home health, healthcare, or a related field.
  • Communication Skills: Excellent verbal and written communication skills with a strong focus on customer service.
  • Tech-Savvy: Proficiency in scheduling software, Microsoft Office, and the ability to quickly learn new technologies.
  • Time Management: Strong organizational and multitasking skills, with the ability to handle multiple priorities and adapt to changing demands in a fast-paced environment.
  • Team Player: A collaborative approach with the ability to work effectively with colleagues, caregivers, and clients.
  • Problem-Solving Abilities: Proactive and solution-driven, able to manage last-minute schedule changes and client emergencies with grace and professionalism.
  • Ability to wear different hats

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