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Restaurant Operations Manager

2 months ago

Richmond, Virginia, United States Hooters of America, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at Hooters of America, LLC. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.

Key Responsibilities
  • People Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Manage employee performance, providing coaching and feedback to ensure success
    • Foster a positive and inclusive work environment
  • Customer Experience
    • Ensure exceptional customer service, meeting or exceeding guest satisfaction standards
    • Monitor and improve food quality, presentation, and service
    • Develop and implement strategies to increase customer loyalty and retention
  • Financial Management
    • Manage restaurant finances, including budgeting, forecasting, and cost control
    • Analyze sales data and implement strategies to drive revenue growth
    • Monitor and control inventory, labor costs, and other expenses
  • Operational Excellence
    • Ensure compliance with company policies, procedures, and regulatory requirements
    • Develop and implement processes to improve efficiency, productivity, and quality
    • Monitor and maintain high standards of cleanliness, safety, and security
Requirements
  • Bachelor's degree in Hospitality, Business, or related field
  • Minimum 2 years of experience in restaurant management, preferably in a fast-paced, high-volume environment
  • Proven track record of success in driving sales growth, improving customer satisfaction, and reducing costs
  • Strong leadership and communication skills, with the ability to motivate and develop a high-performing team
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to multitask
  • Valid ServSafe certification and any other legally required certifications
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance