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IT Support Specialist
2 months ago
About SideRamp
SideRamp provides a platform for professionals to explore flexible, part-time roles within the gig economy, facilitating connections to a variety of freelance opportunities. Our mission is to streamline the process of finding and applying for side gigs, ensuring quality and convenience for our users.
Position Summary:We are seeking a skilled IT Support Specialist to deliver expert guidance in troubleshooting technical challenges for our client, a leading manufacturer in the automotive sector. This role involves offering remote assistance to users, diagnosing hardware and software issues, and meticulously documenting resolutions. The ideal candidate will have a robust understanding of IT infrastructure, outstanding analytical skills, and strong communication capabilities.
Key Responsibilities:- Provide prompt technical assistance to resolve user inquiries.
- Identify and troubleshoot hardware and software malfunctions.
- Accurately document the steps taken and solutions provided.
- Work collaboratively with various teams to resolve technical challenges.
- Ensure a high level of customer satisfaction through effective problem resolution.
- Proven experience in technical support or help desk roles.
- Expertise in diagnosing hardware, software, and network-related issues.
- Comprehensive knowledge of operating systems and software applications.
- Exceptional communication and interpersonal skills.
- Ability to work autonomously and manage priorities efficiently.
Note: Job descriptions may have been modified from their original format to uphold equitable hiring practices and maintain consistency across postings. Salary information is not guaranteed and many estimates are based on a yearly, full-time salary. This system can make mistakes.
