Overnight Hotel Auditor

2 weeks ago


Greenville, South Carolina, United States Residence InnSpringhHill Suites Greenville Downtown Full time
Job Overview

The Overnight Hotel Auditor plays a crucial role in ensuring guest satisfaction and operational efficiency during the night shift. This position requires a detail-oriented individual who can manage various responsibilities while providing exceptional service.

Key Responsibilities
  • Provide courteous assistance to guests, ensuring their needs are met and satisfaction is achieved.
  • Efficiently handle the registration and processing of guests upon arrival.
  • Verify guest charges for accuracy, ensuring transparency and trust.
  • Demonstrate comprehensive knowledge of hotel services and amenities to enhance guest experience.
  • Complete daily reports and billing tasks with precision.
  • Utilize effective sales techniques to maximize room occupancy rates.
  • Manage reservations and respond to telephone inquiries promptly.
  • Operate the telephone system effectively to assist guests and staff.
  • Act as the manager on duty when required, overseeing operations and guest relations.
  • Maintain safety and security protocols to ensure a secure environment for guests and staff.
  • Communicate significant matters to the supervisor to ensure smooth operations.
  • Perform check-in, check-out, and various front desk duties efficiently.
Experience and Education

A college degree is preferred, or equivalent experience in the hospitality industry.

Qualifications
  • A minimum of 2 years of experience as a Night Auditor or in a similar role.
  • Exceptional customer service skills with a focus on guest satisfaction.
  • Availability to work weekends and holidays as needed.
  • Experience with Marriott brand hotels is advantageous.
Company Overview

Residence Inn/SpringHill Suites Greenville Downtown is dedicated to offering a comprehensive benefits package and fostering a supportive work environment for all employees. We prioritize professionalism and meticulous attention to detail in our operations.



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