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Assistant General Manager

2 months ago

Greenville, South Carolina, United States Wyndham Hotels & Resorts Full time
Job Summary

This position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance, and asset protection while managing costs within budget.

Key Responsibilities
  • Support sales efforts as directed by the Regional Vice President and the corporate sales organization.
  • Assist the general manager with informing the front desk staff about rate structure and implementing yield management policies and procedures.
  • Train front desk staff to successfully perform all front office operations and revenue management and central reservations procedures.
  • Achieve maximum revenue.
  • Perform front desk sales representative and night auditor duties as required by staffing levels and business demand.
  • Compose departmental correspondence as needed.
  • Support the achievement of planned monthly IOC by managing departmental expenses within budget.
  • Protect the company's financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s).
  • Train hotel staff to successfully perform guest service procedures in accordance with company standards.
  • Manage the 100% guarantee procedures in accordance with standards, and eliminate service issues that result in repeated invocations of the guarantee.
  • Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).
  • Recruit, select, train, and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
  • Properly administer Company policies and procedures for human resources management, payroll administration, personnel transactions, and fair treatment of employees.
  • Ensure a satisfactory guest experience and protect the company's physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
  • Receive satisfactory scores for product quality as measured by Medallia, and take action to correct any deficiencies.
Requirements
  • Bachelor's Degree preferred.
  • High School Diploma or equivalent required.
  • Knowledge of training criteria specific to the hospitality industry and/or adult learning preferred.
  • Must be able to stand for extended periods of time, at least two hours intervals.
  • Must be able to work in a sitting position for extended periods of time, at least four hours.
  • Must be able to reach for specific objects at short distances in local working areas.
  • On occasion may be required to lift and carry heavy objects, push or pull heavy objects, kneel, bend, or stoop, and ascend or descend ladders or stairs.
  • Capable of working in a fast-paced environment and in stressful situations.
  • Must respond to multiple task interruptions and still provide service to internal and external customers in a professional and courteous manner.
  • May require travel to various locations on business.
  • Communicate clearly and effectively both orally and in writing.
  • Logically and independently plan, organize, and complete work.
  • Must be able to take initiative and have well-developed interpersonal skills.
  • Bilingual (Spanish/English) preferred.
  • Proficient in MS Word, MS Excel, and MS Outlook (pre-employment testing).
  • Able to set and achieve high standards of performance.
  • Must be able to perceive quality of work and read material.
  • Must be able to conduct analysis and generate reports to reflect findings.
  • Must be able to learn and maintain job duties/knowledge of basic concepts and techniques and complete detailed work assignments.
  • Must be able to perform the manipulation of numbers and basic math calculations.
  • Must be able to perform job tasks and remain vigilant in the event of an emergency.
  • Must be able to prepare and deliver formal presentations before public and private concerns.
  • Must be able to make progress on multiple assignments under time constraints.
  • Obtain any locally required certifications.