Medical Assistant
2 weeks ago
At One Medical, we're redefining the healthcare experience by making quality care more affordable, accessible, and enjoyable. Our mission is to transform healthcare by improving the experience for everyone involved - from patients and providers to employers and health networks.
We're a team of passionate individuals dedicated to delivering exceptional patient care and creating a positive impact on our communities. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health concerns have been delighting people for years.
As a company, we're committed to innovation, empathy, and growth. We're building a diverse, driven, and empathetic team that thrives in a culture of feedback and growth.The Opportunity
We're seeking a highly skilled Medical Assistant to join our team as a Medical Assistant - Patient Experience Specialist. As a key member of our clinical support team, you'll provide exceptional patient care and support our providers and staff in delivering high-quality care.
Your primary responsibilities will include:
- Providing best-in-class venipuncture services to patients of all ages
- Performing and assisting with extended scope duties, such as non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
- Maintaining high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
- Dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
- Continuing to care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
- Using impeccable C-I-CARE skills in all patient interactions and ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
- Assisting our senior patients by performing other administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation for patients
- Contributing to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and performing opening and closing duties/daily office upkeep as required
We're looking for a highly motivated and compassionate individual who is passionate about delivering exceptional patient care and support. If you're a team player with excellent communication skills, a strong work ethic, and a commitment to delivering high-quality care, we'd love to hear from you.
What You'll NeedTo be successful in this role, you'll need:
- An active Medical Assistant certification from NHA, AAMA, NCCT, or the AMT with at least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
- Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education, or completed relevant Medical Assistant training by any branch of the armed forces
- A High School Diploma or equivalent
- Proficiency in computer technology, such as typing, navigating the internet, and using multiple software systems simultaneously
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
- A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
- A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
- Phlebotomy experience and/or certification preferred
- Experience with extended scope care, including but not limited to non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
We're committed to supporting your overall well-being and providing a comprehensive benefits package that includes:
- Paid sabbatical after 5 and 10 years
- Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
- Competitive Medical, Dental, and Vision plans
- Free One Medical memberships for yourself, your friends, and family
- Pre-Tax commuter benefits
- PTO cash outs - Option to cash out up to 40 accrued hours per year
- One Medical is committed to fair and equitable compensation practices
- The range for this role is $25.75 to $27.75 per hour based on a standard full-time schedule
- Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location
- The total compensation package for this position may also include benefits
For more information, visit our website.
We're an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.
By applying, you consent to your information being transmitted by Jobcase to the Employer, as data controller, through the Employer's data processor SonicJobs.
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