Customer Support Specialist

1 month ago


Baltimore, Maryland, United States Worldwide TechServices Full time
Job Summary

We are seeking a highly skilled Customer Service Engineer to join our team at Worldwide TechServices. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Perform basic and moderately complex troubleshooting and repair activities in an end-user environment, including PC's, desktops, laptops, tablets, and printers.
  • Provide support to client-identified VIPs and respond to change management requests.
  • Install new PC equipment, provide end-user desk-side support, and perform Install/Move/Add or Change (IMAC) activities.
  • Display outstanding technical and professional services skills at all times.
  • Meet established customer service satisfaction levels and other operational/customer service metrics.
  • Proactively communicate with end-users and service desk personnel regarding arrival times, repair time estimates, and status of the repair.
  • Understand and follow all documented service operations policies and procedures.
Requirements

To be successful in this role, you will need to have excellent communication and technical skills, as well as the ability to work in a fast-paced environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional technical support, we encourage you to apply for this exciting opportunity.



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