PC Support Specialist

4 weeks ago


El Dorado Hills, California, United States Blue Shield of California Full time
About the Role

We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Blue Shield of California. As a key member of our Technology Services and Operations team, you will be responsible for providing top-notch technical support to our customers, ensuring their computer issues are resolved efficiently and effectively.

Key Responsibilities
  • Manage the lease return process by collaborating with our vendor to support laptop refresh
  • Act as a Subject Matter Expert (SME) to assist with managing the asset (laptop) refresh process for a small team
  • Perform and guide others to perform routine to highly complex processes and tasks pertaining to the support of Microsoft Windows and Apple Mac workstations, operating systems, and applications
  • Provide support and receive escalations from team members in the use of desktop and laptop workstations, including hardware, operating system, and application troubleshooting/repair
  • Utilize tools and applications required for administration of Microsoft Windows workstations, including tools utilized for remote workstation access (e.g., RDP), Microsoft SCCM for application installations, Symantec anti-virus and Enterprise Vault clients, Active Directory for domain binding, group memberships, and workstation policy configurations
  • Demonstrate an in-depth understanding of the skills equivalent to the successful completion of CompTIA A+ certification, including Microsoft operating system fundamentals and file systems, as well as TCP/IP fundamentals, including configuration and administration of workstation and printer network connectivity (wired and wireless)
  • Implement, maintain, and troubleshoot workstation file and folder permissions
  • Support team to provide basic to complex support for mobile devices, including mobile device operating system functionality (iOS, Android, Windows Phone) and fundamental mobile device applications
  • Track and maintain workstation equipment inventory
Requirements
  • Typically, requires minimum of 5 to 7 years of experience
  • Requires advanced knowledge within a specific discipline typically gained through extensive work experience and/or education
  • Experience working with Microsoft Client Operating systems Win10/Win11 in an operational support/administrative function
  • Experience working with Microsoft Office applications in an operational support/administrative function in a mid to large organization
  • Experience supporting Cisco AnyConnect and security products on macOS and Windows like Tanium, Crowd Strike, Symantec Endpoint, Microsoft Defender, Nessus, FireEye, or other industry standard security products
  • Experience/Exposure to device security policies
  • Experience in creating accurate and concise support documentation/training manual for support and service desk teams
  • Proficient and knowledgeable in Active Directory and related services such as DNS and DHCP including Group Policy, Kerberos, and LDAP
  • Organization Skills required to support large volumes of assets
What We Offer

We offer a competitive salary range of $31.39 to $43.94 for California, as well as opportunities for growth and development in a dynamic and supportive environment.


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