Account Support Representative

7 days ago


Layton, Utah, United States Nelson Connects Full time
Job Description:
Nelson Connects is seeking an experienced Account Support Representative to join our team. As a key member of our customer support team, you will be responsible for providing expert assistance to customers via phone, email, and in-person, ensuring prompt and effective resolutions to their inquiries.

This position offers a competitive salary of $23/hour and opportunities for advancement and professional growth in a dynamic work environment.

The ideal candidate will possess excellent communication skills, the ability to work in a fast-paced setting, and a commitment to delivering top-notch customer service.

Responsibilities:
  • Respond to customer inquiries and resolve complaints in a professional and courteous manner.
  • Provide accurate information regarding account status, billing, and collections.
  • Maintain accurate records and prepare reports to ensure seamless communication between customers and internal teams.

Requirements:
- High school diploma or equivalent required; Bachelor's degree preferred
- Six months of related customer service experience and familiarity with Microsoft Office

Benefits:
Nelson Connects offers a comprehensive benefits package, including medical, dental, vision, and 401(k) matching, to support your overall well-being and career development.

About Nelson Connects:
Nelson Connects is a leading staffing agency dedicated to connecting job seekers with exciting opportunities across various industries. Our team of experts provides personalized support and guidance throughout the recruitment process, ensuring a smooth and successful transition for all parties involved.

We are an equal-opportunity employer committed to fostering a diverse and inclusive workplace culture.

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