Customer Service Professional

1 week ago


Layton, Utah, United States Nelson Connects Full time
About the Job
Are you passionate about delivering exceptional customer service? Do you have a knack for resolving issues and ensuring customer satisfaction? We are seeking a highly motivated CUSTOMER SERVICE REPRESENTATIVE to join our team at Nelson Connects in Davis, CA. As a key member of our client support team, you will be responsible for providing prompt, courteous assistance to customers via phone or in-person for routine inquiries. Your tasks will include handling account status, billing, payments, and customer complaints, while maintaining accurate records.

Responsibilities
  • Answering phone calls and greeting customers in person to provide information on collections, rates, billing, and account status.
  • Resolving customer inquiries and complaints through phone communication, data entry, and account reconciliation.
  • Maintaining records, preparing reports, and performing clerical duties such as data entry.
  • Facilitating communication between customers and coworkers to coordinate services and account status updates.
  • Handling special cases such as delinquent accounts, escrow, and bankruptcies, monitoring these accounts until resolved.
  • Participating in training to improve customer service skills and ensure adherence to company safety protocols.

Requirements
  • High school diploma or GED required; Bachelor's degree preferred. Six months of related customer service experience and familiarity with Microsoft Office.
  • Excellent customer service, conflict resolution, data entry, and communication skills.
  • Able to efficiently manage customer relationships, find solutions to customer issues, and collaborate with colleagues.
  • Commitment to the client philosophy, focusing on resource efficiency and environmental stewardship.

About the Benefits
  • We offer a competitive salary range of $22-$23 per hour.
  • A comprehensive benefits package including Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.
  • An opportunity to work with a dynamic team and grow your career in a supportive environment.


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