Account Management Representative

2 weeks ago


Layton, Utah, United States Nelson Connects Full time
Your Opportunity
Do you want to make a real difference in people's lives? As a CUSTOMER SERVICE REPRESENTATIVE at Nelson Connects in Davis, CA, you will have the chance to do just that Our team is looking for someone who is passionate about delivering exceptional customer service and has a knack for resolving issues and ensuring customer satisfaction.

About the Role
  • Providing prompt, courteous assistance to customers via phone or in-person for routine inquiries.
  • Handling account status, billing, payments, and customer complaints, while maintaining accurate records.
  • Collaborating with coworkers to coordinate services and account status updates.
  • Participating in ongoing training to improve customer service skills and stay up-to-date with company policies and procedures.

What We're Looking For
  • High school diploma or GED required; Bachelor's degree preferred. Six months of related customer service experience and familiarity with Microsoft Office.
  • Excellent customer service, conflict resolution, data entry, and communication skills.
  • Able to efficiently manage customer relationships, find solutions to customer issues, and collaborate with colleagues.
  • Commitment to the client philosophy, focusing on resource efficiency and environmental stewardship.

About Our Benefits
  • A competitive salary range of $22-$23 per hour.
  • A comprehensive benefits package including Medical, Dental, Vision, HSA, EAP, Life/AD and D, STD, Commuter FSA, + state mandated benefits.
  • An opportunity to work with a dynamic team and grow your career in a supportive environment.


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