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Assistant General Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Assistant General Manager to join our team at Drury Hotels. As a key member of our hotel operations leadership team, you will be responsible for providing exceptional service to our guests and leading a team of dedicated professionals to achieve success in their roles.
Key Responsibilities:
- Provide expert leadership across all departments of the hotel, ensuring exceptional service to each guest.
- Train, develop, and coach team members to achieve success in their roles.
- Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members with the right attitude for the right position.
- Lead, coach, and develop team members in all areas of the hotel.
- Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
- Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
- Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.
Requirements:
- A positive, can-do attitude is required.
- Bachelor's degree in hospitality, business, or a related field is preferred.
- Minimum of one year of supervisory experience with demonstrated leadership success.
- Hotel-specific experience is preferred.
About Drury Hotels:
At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome, happy, and at home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 5,000 team members work together across 150 hotels in 26 states to make sure every guest receives the very best service and value. Together, we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide.
