Senior Account Manager

4 hours ago

Alpharetta, Georgia, United States Public Partnerships LLC Full time
Job Summary

Public Partnerships LLC is seeking a highly skilled Sr. Account Manager to join our team. As a key member of our organization, you will be responsible for preserving client relationships with state agencies and managed care organizations, executing timely and accurate fulfillment of contractual obligations, and monitoring and overseeing execution of Colorado program service level agreements.

Key Responsibilities:

  • Develop and maintain strong relationships with clients and stakeholders
  • Ensure timely and accurate fulfillment of contractual obligations
  • Monitor and oversee execution of Colorado program service level agreements
  • Provide subject matter expertise on products and services
  • Direct project requirements and client expectations among functional groups and with clients
  • Coordinate and communicate among multiple functional areas to address problems of high complexity
  • Participate and drive key stakeholder meetings to provide best-in-class service and problem-solving dialogue on important issues
  • Manage subcontractor relationships as needed
  • Engage the team to develop plans and resolve issues through collaboration and execution and consistency in practice
  • Manage internal meetings to ensure knowledge and mitigation of accounts receivable issues
  • Drive to reinforce and establish expectations regarding PPL's standard product offering
  • Identify and act on opportunities for communication on new products to existing and future clients
  • Identify and meet with prospective clients to share PPL's capabilities and products and services to best align with prospects' needs
  • Recognize and leverage relationships between state client staff and other departments
  • Lead sales presentations and system demonstrations on behalf of PPL
  • Direct and coordinate proposal development research, financial analysis to provide product proposal aligned with clients' requirements
  • Provide leadership mentoring, advice, and guidance to direct reports through indirect or direct supervision
  • Partner with junior-level or newly hired staff for on-the-job exposure to basic daily interactions with clients and practice area for staff development and growth
  • Ensure staff members understand the full scope of work, i.e., day-to-day project priorities, level of effort, and deadlines
  • Direct all aspects of performance management to ensure staff members are effectively performing responsibilities, delivering to deadlines, and elevating practice area with sound work
  • Provide feedback and mentorship on a consistent basis to promote growth and development

Requirements:

  • Excellent client relationship management skills throughout work history
  • Demonstrated project management and proven execution of projects or efforts
  • Proven business development and revenue generation expertise
  • Ability to keep leadership informed about potential market, revenue, products, services, competitors, partners, clients, and opportunities
  • Champion thought leadership, such as conference presentations, white papers as needed
  • Leverage contacts, relationships, and competitor intelligence in business and product development leadership
  • Ability to lead, manage, and supervise a team of high-performing business development professionals
  • Proven knowledge of the local market and competitors to develop the company's unique selling propositions and differentiator
  • Strong analytical, organizational, and presentation skills. Ability to articulate thoughts and build plans to action through excellent oral and written communication skills
  • Excellent PC skills in Microsoft Office products
  • Ability to drive with contagious initiative and move daily work forward
  • Other duties as assigned

Education & Experience:

  • Bachelor's degree or 10 years' experience required
  • Master's degree preferred
  • Minimum of 2 years' FMS experience is required
  • 9-10 years professional experience required
  • Supervisory experience required
  • Demonstrated financial and business management experience required
  • Knowledge of Medicaid programs and experience with state government required
  • Experience in long-term care and disability services is a plus
  • Experience in contract negotiations, program management, and business-to-business sales
  • PMP a plus

Working Conditions:

Remote Office Setting

Local, statewide, and national travel required. Up to 30-50% travel based on business needs.

Supervisory Responsibility:

  • Supervisory and managerial responsibility for 1-10 staff members as defined by business needs

Compensation & Benefits:

  • 401k Retirement Plan
  • Medical, Dental, and Vision insurance on first day of employment
  • Generous Paid Time Off
  • Employee Assistance Program and more
  • Base pay may vary depending on skills, experience, job-related knowledge, and location
  • Certain positions may also be eligible for a performance-based incentive as part of total compensation

Public Partnerships is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PPL, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PPL will not tolerate discrimination or harassment based on any of these characteristics.

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