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Patient Intake Coordinator
2 months ago
Position Overview:
OHC – Specialists in Cancer and Blood Disorders, is looking for a dedicated Pre-Services Coordinator / Patient Intake Coordinator.
As a leading independent adult cancer program in the region, we provide comprehensive services including Medical, Radiation, Blood and Marrow Transplant, Gynecologic, and Breast Surgical Oncology.
OHC is committed to advancing cancer research and clinical trials, along with offering specialized care in neuro-oncology and cancer genetics.In the role of Pre-Services Coordinator, you will have the opportunity to work remotely after completing our initial in-person training.
Your responsibilities will encompass scheduling and pre-registering new patients for their appointments, maintaining accurate patient records, preparing necessary documentation, verifying patient information, and addressing both routine and complex issues.
With over 38 years of experience in the fight against cancer, OHC stands as one of the nation's largest independent oncology practices, providing top-tier treatment for a wide range of adult cancers and complex blood disorders.Our philosophy is straightforward – to equip our patients with all the resources they need to focus on what truly matters:
overcoming cancer.
Why OHC?
We prioritize your well-being as you care for our patients.
OHC offers a comprehensive benefits package:
3 Health Insurance Plans available
2 Dental and 2 Vision insurance options
A company-matched 401K plan
Profit-sharing for clinical staff
Competitive salary structure
Company-funded short-term and long-term disability and life insurance
Paid Holidays
Generous Paid Time Off (PTO)
Tuition Reimbursement
Professional Development Opportunities
Exclusive discounts at various hotels, resorts, and retailers for OHC employees
Wellness initiatives
Annual merit increases
Career advancement opportunities
Key Responsibilities:
Respond to incoming calls and ask relevant questions to determine patient needs.
Schedule new patient appointments with the appropriate healthcare provider.
Provide patients with essential appointment details such as time, location, directions, and instructions. Maintain and update the New Patient Log with call statistics. Ensure physician schedules are current and that patients are appropriately scheduled. Collaborate with triage nurses to fulfill scheduling requests.
Collect patient demographic information, insurance details, and other pre-visit requirements. Input patient data into computer systems. Confirm patient insurance eligibility and benefit coverage/co-pays with payers; ensure pre-authorizations are secured prior to patient visits.
May send medical forms to patients via mail or email for completion before their initial visit.
Proactively follow up with patients regarding missing or outdated insurance information and necessary medical records or test results from other providers.
Maintain strict confidentiality and adhere to all HIPAA regulations.Perform additional duties as assigned.
Qualifications:
MINIMUM REQUIREMENTS:
- High School diploma or equivalent is required.
- Associate's degree in Finance, Business, or four years of experience in revenue cycle management is preferred.
- A minimum of three (3) years of experience as a medical receptionist, including familiarity with insurance forms and scheduling software, is required.
- Must complete required e-learning courses within 90 days of starting the position.
- Demonstrates adaptability: Effectively manages daily work challenges and adjusts to multiple demands and shifting priorities.
- Exhibits a strong work commitment: Sets high performance standards and works efficiently to meet them.
- Commits to quality: Emphasizes the importance of delivering high-quality services.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
While fulfilling the duties of this position, the employee is required to be present at the work site during scheduled business hours and will frequently need to sit or stand and communicate effectively.
The role requires a full range of motion, including handling and lifting patients, manual dexterity, and coordination. Employees may need to stand and walk for extended periods and occasionally lift items weighing up to 40 lbs. Corrected vision and hearing within normal ranges are necessary.WORK ENVIRONMENT:
The work environment may involve exposure to communicable diseases, toxic substances, ionizing radiation, medical preparations, and other conditions typical of an oncology/hematology clinic setting.
