Director, Value Delivery Specialist
2 weeks ago
Kalderos is a technology company that specializes in building innovative solutions for the healthcare industry. Our mission is to empower healthcare organizations to work transparently and collaboratively with pharmaceutical manufacturers.
Job SummaryWe are seeking a highly experienced Director, Customer Value Delivery to join our team. As a key member of our leadership team, you will be responsible for driving the success of our drug discount management solutions and delivering value to our customers.
Key Responsibilities- Troubleshoot and resolve complex issues related to drug duplicate discounts and stakeholder management.
- Develop and maintain strong relationships with customers and internal stakeholders through regular meetings and business reviews.
- Monitor and report on key metrics and customer satisfaction survey results to ensure successful delivery of value.
- Collaborate with cross-functional teams to resolve critical customer concerns and develop customized value delivery roadmaps.
- Present onboarding options, best practices, and strategies to manufacturer customers.
- Develop and deliver thought leadership content, including whitepapers, conference presentations, and webinars, to establish Kalderos as a trusted authority in the 340B industry.
- 7+ years of experience building and maintaining customer relationships at the manufacturer, state, covered entity, or PBM level.
- Deep industry knowledge and expertise, with a strong understanding of the 340B program and its complexities.
- Strong project management skills, with the ability to handle multiple priorities and escalations.
- High level of proficiency with office software and data analysis tools, including Tableau, Power BI, or SQL.
- Proven track record of establishing oneself as a strategic trusted advisor to industry-leading customers.
- Excellent communication and presentation skills, with the ability to articulate complex concepts to varying audiences.
- Advanced degree in pharmacy, life science, or healthcare administration.
- 3+ years of experience with the 340B program and/or the Medicaid Drug Rebate program.
- Working knowledge of retail pharmacy and/or hospital pharmacy billing systems.
- Competitive salary range: $150,000 - $180,000 base + bonus.
- Comprehensive benefits package, including medical, dental, and vision coverage.
- 401k with company match.
- Flexible PTO policy with a minimum of 10 days per year.
- Opportunity for growth and professional development.
- Mobile and WiFi reimbursement.
- Commuter reimbursement.
- Donation matching for charitable contributions.
- Travel reimbursement for healthcare services not available near your home.
- New employee home office setup reimbursement.
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Director, Value Delivery Specialist
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