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IT Service Delivery Specialist
2 months ago
We are seeking a highly skilled IT Service Delivery Specialist to join our team at Peapod Digital Labs. As a key member of our Command Center, you will be responsible for implementing a proactive and predictive service model to drive stability and reliability of all services for the business.
Key Responsibilities- Partner with the Observability team to design, develop, and implement tools and practices to build a complete end-to-end view of services with monitoring and event management capabilities.
- Manage all Major Incidents to deliver rapid restoration of services and drive root cause analysis and problem management governance.
- Ensure all suppliers are engaged to provide proactive response, rapid response, and seamless delivery of restoration services.
- Drive a cohesive digital command center with multi-supplier (MSP's) for aligned ways of working and delivery of services.
- Prepare leadership with the appropriate level of information to communicate with Executive level leaders across the organization.
- Associates Degree in Computer Science, Computer Information Systems, Information Technology, or related field or comparable professional experience.
- Minimum 7 years IT experience.
- ITIL Certified v4 foundations preferred.
- Experience developing and maintaining policies, procedures, standards, and guidelines.
- Solid understanding of IT infrastructure and applications operations.
- Strong analytical and presentation skills.
- Strong leadership skills including the ability to interact with personnel, build strong relationships at all levels, and understand business imperatives.
We offer a flexible/hybrid work schedule, including 3 in-person days at one of our core locations and 2 remote days. Applicants must be currently authorized to work in the United States on a full-time basis until the end of their appointment.
