Training and Development Manager

2 weeks ago

Denton, Texas, United States Quest Diagnostics Incorporated Full time
Job Summary

We are seeking a highly skilled Training and Development Manager to join our team at Quest Diagnostics Incorporated. The successful candidate will be responsible for coordinating, implementing, and harmonizing new processes, tasks, and technology/database rollouts across multiple sites.

Key Responsibilities
  • Develop and implement training programs to standardize and align with regional requirements.
  • Maintain regulatory and compliance requirements for governing bodies in collaboration with local QA and MOQ.
  • Provide continuous coaching and development of trainers, who are the first point of contact for new hires.
  • Develop people and QA metrics to track the success of training programs and trainers.
  • Implement a formal feedback tool to gather feedback from trainees and tie it back to performance reviews.
  • Support the professional learning and development of trainers, including facilitation, instructional design, development, delivery, and project management skills.
  • Manage successful project implementation and training for EBU Specimen Management system conversions.
  • Provide on-site business unit support throughout system conversion.
  • Facilitate problem resolution during training, parallel testing, and system conversion.
  • Advise departmental and site leadership on opportunities for replicating best practices where gaps are observed.
  • Partner with QMS, Managers, and Supervisors to proactively identify scenarios impacting quality and address through learning and development solutions.
  • Provide guidance to managers, supervisors, and employees on development plans, including access to resources to support development.
  • Develop contemporary learning channels for virtual, just-in-time, and knowledge management systems.
  • Develop and follow comprehensive project plans, including establishing goals, accountabilities, action steps, milestones, and timelines for Learning and Development Projects.
Qualifications
  • Minimum 8 years of laboratory experience.
  • At least 4 years of direct supervisory experience in a clinical or anatomical pathology laboratory.
  • Familiarity and experience with Project Management approaches, tools, and project lifecycles.
  • Experience driving technology solutions to increase efficiency and reduce cycle times/time to productivity.
Knowledge and Skills
  • Process Management.
  • Lean/Continuous Improvement.
  • Demonstrated strong customer service orientation and interpersonal communication skills.
  • Customer Focus.
  • Business Acumen.
  • Collaboration.
  • Learning Agility.
  • Drive for Results.
  • Problem Solving.
  • Interpersonal Savvy.
Education

Bachelor's Degree.

High School Diploma or Equivalent (Required).

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