Front Desk Hospitality Associate

3 days ago


Columbus, Ohio, United States Embassy Suites Columbus, OH Full time

We are seeking a highly skilled and customer-focused Front Desk Hospitality Associate to join our team at Embassy Suites Columbus, OH.

The estimated salary for this position is $35,000 - $45,000 per year, based on industry standards and location.

This role is perfect for individuals who enjoy working in a fast-paced environment and have excellent communication skills. As a Front Desk Hospitality Associate, you will be responsible for providing exceptional guest service, handling check-in and check-out procedures, and ensuring that all hotel amenities are properly utilized.

Key Responsibilities:

  • Greet guests and perform check-in/out procedures
  • Follow all cash and credit card procedures required by the hotel and brand standard
  • Check house count to determine the rooms available for the day
  • Review credit limit exception report & get additional approval if necessary
  • Check expected departures for today & clear checkouts or extend stays after checkout time
  • Update housekeeping room status when received from housekeeping
  • Balance departments from daily activity report at the end of shift
  • Perform cashier shift change when cash is in balance
  • Explain hotel promotional items to each guest checking in & give them to any guest who requests them
  • Mention various hotel amenities to guests during lags in phone or in-person conversations
  • Respond promptly to any guests' inquiries or complaints; Offer alternate solution if guest's demands cannot be met
  • Demonstrate commitment to servicing the guest by being hospitable and accommodating

Requirements:

  • High School diploma or GED preferred
  • One year hospitality experience required
  • Customer service experience required
  • Experience handling cash and credit card procedures
  • Attention to detail
  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization
  • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions

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