Hospitality Operations Manager
3 days ago
InnVite Hospitality Group is looking for an experienced Hospitality Operations Manager to lead our front desk team. The successful candidate will have a strong background in customer service and team management, with excellent communication and problem-solving skills.
Key Responsibilities:
- Develop and implement training programs for front office staff, including night audit personnel.
- Schedule front office staff effectively to ensure seamless service delivery.
- Assist the General Manager with special projects and assignments as needed.
- Ensure that front office staff is knowledgeable about procedures, policies, and safety requirements.
- Participate in yield management and rate analysis, assisting the General Manager in monitoring this process.
- Manage group bookings, following up on cut-offs and rooming lists. Inform the General Manager of any issues or concerns.
- Book groups into the hotel upon inquiry.
- Review audit packs and make deposits in the General Manager's absence.
- Maintain open communication between front desk staff, housekeeping, and maintenance to ensure rooms are clean and ready for rent each day.
- Inspect rooms regularly with the General Manager and head housekeeper.
- Work evening shifts and busy periods as the primary agent and secondary assistant as directed by the General Manager.
- Attend department meetings.
- Perform other tasks as indicated in the Front Desk Associate job description.
- Present a professional attitude to all guests, vendors, and associates at all times.
Requirements:
- Bachelor's degree in hospitality, business, or a related field.
- Minimum 3 years of experience in customer service and team management.
- Excellent communication and problem-solving skills.
- Able to work independently and as part of a team.
- Familiarity with yield management and rate analysis.
- Ability to multitask and prioritize duties.
- Knowledge of front office software and systems.
Benefits:
We offer a competitive compensation package, including an estimated salary range of $60,000 - $70,000 per year, based on experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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