Financial Systems Analyst

2 days ago


Huntington, West Virginia, United States Cabell Huntington HospitalSt. Mary Full time
Job Summary

We are seeking a highly skilled and experienced Financial Systems Analyst to join our team at Cabell Huntington Hospital/St. Mary. The successful candidate will be responsible for maintaining and supporting our financial information systems, providing top-notch customer service, and collaborating with various departments to ensure seamless system operation.

Key Responsibilities
  • System Maintenance: Perform routine system maintenance, troubleshoot issues, and ensure system patches and upgrades are implemented in a timely manner.
  • Customer Support: Provide exceptional customer service, respond to system issues, and offer training and support to end-users.
  • Documentation: Create and maintain documentation for application systems, processes, and procedures.
  • Process Improvement: Identify opportunities for process improvement and collaborate with end-users to increase user effectiveness and productivity.
  • Vendor Management: Build and maintain relationships with software and support vendors to ensure system issues are addressed in a timely manner.
  • Project Participation: Participate in implementation, upgrade, and migration projects as required, providing system process knowledge and performing configuration tasks.
  • Best Practices: Promote the use of best practices for application systems in the user community.
  • Confidentiality: Maintain confidentiality of information encountered in support of application systems, adhering to HIPAA guidelines.
  • Technical Support: Perform minor fixes and repairs to PC hardware, operating systems, and peripheral devices.
  • Continuous Improvement: Strive to be the best, continuously improving skills and knowledge to enhance the customer experience.
  • Project Management: Manage multiple simultaneous projects and processes, adjusting to shifting priorities, expectations, and timetables.
  • Knowledge Management: Maintain current knowledge of processes for supported solutions.
  • Feedback Mechanism: Create and deploy feedback mechanisms for end-users.
  • Testing: Develop and deploy unit, system, and regression test scripts for all solutions owned by the analyst.
  • Integration Testing: Assist in the development and testing of integration test scripts across all impacted applications.
  • Communication: Demonstrate honesty, discretion, and confidentiality in all interactions, reporting patient safety concerns and hazardous conditions in a timely manner.
  • Streamlining: Streamline systems to reduce redundancy of documentation impacting patient care.
  • Customer Service: Answer support calls in a respectful manner, log tickets timely, and provide immediate troubleshooting assistance when necessary.
  • Collaboration: Work independently under general direction, attend meetings as requested, and communicate clearly and concisely to aid in customer understanding of system functionality.
  • Enhancement Requests: Create or log enhancement requests for creation of specialized queries at the request of nurse managers.
  • Positive Persona: Maintain a positive persona, even when dealing with frustrated customers in no-win situations.
  • Time Management: Maintain good time management for processes and projects, being transparent and open to feedback.
  • Documentation: Document issue resolution well and communicate to peers for improved support.
  • Service Excellence: Strive for service excellence in process and practice, performing other functions as requested.


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