Front Desk Operations Manager

2 months ago

Rochester Minnesota, United States Kahler Hotels LLC Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Kahler Hotels LLC. As a key member of our front office team, you will be responsible for overseeing the daily operations of the front desk, ensuring that all guest services are delivered with the highest level of professionalism and efficiency.

Key Responsibilities
  • Supervise and Support Front Desk Staff: Lead and motivate a team of front desk associates to provide exceptional service to all guests.
  • Manage Daily Operations: Oversee the daily operations of the front desk, including check-in, check-out, and reservations, ensuring seamless and efficient guest experiences.
  • Handle Guest Inquiries and Complaints: Respond promptly and professionally to guest inquiries, complaints, and requests, resolving issues in a fair and timely manner.
  • Train and Develop Team Members: Train, mentor, and coach front desk associates to maintain high standards of customer service, ensuring they have the skills and knowledge needed to excel in their roles.
  • Monitor and Manage Room Inventory: Ensure maximum occupancy and revenue optimization by effectively managing room inventory and making informed decisions about room assignments and availability.
  • Ensure Compliance: Ensure compliance with hotel policies, procedures, and safety standards, maintaining a safe and secure environment for guests and staff.
  • Administrative Duties: Assist with scheduling, payroll, and other administrative duties as needed, ensuring the smooth operation of the front desk.
  • Collaborate with Other Departments: Work closely with other departments to ensure a seamless guest experience, responding to guest requests and resolving issues in a timely and professional manner.
Requirements
  • Previous Supervisory Experience: Previous experience in a supervisory role within a hotel or similar environment, with a proven track record of success.
  • Strong Leadership and Communication Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team to deliver exceptional results.
  • Customer Service and Problem-Solving Abilities: Excellent customer service and problem-solving abilities, with the ability to respond to guest inquiries and resolve issues in a fair and timely manner.
  • Technical Skills: Proficient in hotel management software (PMS) and Microsoft Office Suite, with the ability to learn and adapt to new systems and technologies.
  • Flexibility and Availability: Flexibility to work various shifts, including weekends and holidays, with a willingness to adapt to changing circumstances and priorities.
  • Education: High school diploma or equivalent required; a degree in Hospitality Management or related field is preferred.

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