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Customer Service Representative

2 months ago

Holtsville, New York, United States Collabera Full time
Job Title: Customer Support Representative

We are seeking a highly skilled Customer Support Representative to join our team at Collabera. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our clients, ensuring their satisfaction and loyalty.

Job Summary:

The Customer Support Representative will be responsible for:

  • Providing assistance to customers during all phases of the inventory process.
  • Assisting customers with their questions about how to set-up and operate our equipment to successfully conduct their inventories.
  • Coordinating internal operational activities to ensure each order/request is processed in a timely manner as agreed to with customer.
  • Preparing and entering required client information/requests into department's database to document customer interaction and resolution.
  • Working under close supervision to answer questions regarding company products and services.
  • Directing callers to appropriate resources.
  • Escalating complex questions to more senior representatives.
Requirements:

To be successful in this role, you will need:

  • A high school diploma and college background.
  • A light IT background is preferred.
  • Prior customer service experience is a must.
  • Excellent communication skills.
  • Computer literacy, with exposure to Windows environment.
  • Previous remote work experience is a plus.
What We Offer:

We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.