Customer Success Manager

5 days ago


Rockville, Maryland, United States EdClub Full time
About the Role: As a Customer Success Manager at EdClub, you will play a crucial part in ensuring our clients achieve their goals with our education technology tools. We are looking for an experienced professional to join our team as a key point of contact for customers.

We are proud to develop effective, customizable, and easy-to-use education technology tools that cater to diverse needs. Our flagship product, TypingClub, has gained recognition from Google as an outstanding learning tool for students. With over 10 million users, we aim to expand our reach and support schools across the United States.

Your primary responsibilities will include developing strong customer relationships, retaining existing customers, converting freemium customers to paid subscribers, and maximizing software utilization. You will also onboard new customers, provide training and webinars, and encourage them to subscribe to more products offered by EdClub.

You will be the lead point of contact for any matters related to your assigned customers, coordinating efforts with other teams to resolve issues promptly. Additionally, you will attend trade shows, industry events, visit customers onsite, and perform public speaking events where you will present our program to educators and answer their questions.

This role requires excellent communication skills, a sense of humor, and superior relationship-building abilities. If you have experience in SaaS sales, account management, or inside sales roles and possess a minimum of 2+ years of related experience, we encourage you to apply. A Bachelor's degree is preferred but not required.

The estimated salary for this position is around $80,000 - $100,000 per year, depending on location and qualifications. At EdClub, we offer a competitive total compensation package with benefits, professional development opportunities, and continued growth within the company. Our comprehensive benefits include medical, dental, and vision insurance, short-term disability, long-term disability, life insurance, and an Employee Assistance Program focused on mental and emotional wellbeing. We also offer a 401(K) Safe Harbor Plan and generous paid time off for vacation, sick leave, and bereavement.

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